Product refund request

[Patsy8787]

so here's the answer I got  from the great info you sent and my reply.

From: TurboTax Support <[email address removed]>
Sent: Thursday, April 20, 2023 6:51 PM
To: [email address removed]
Subject: In Response to your TurboTax Refund Request

Dear [pii removed], We are unable to process the refund for TurboTax Online product Case #[phone number removed] because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee. If you would like more information about our Satisfaction Guaranteed Policy, you can read more here: https://ttlc.intuit.com/community/charges-and-fees/help/our-turbotax-satisfaction-guaranteed-refund-... Thank you for your patience and for being a TurboTax customer. Sincerely, TurboTax Customer Service & Support To TurboTax Customer Service & Support  Fine, That’s a fine slamming of the door in my face!  I will never use turbo tax ever again. I have used turbo tax for over 20 years you have now lost a loyal customer, who helped grow your company as I always told everyone to use your service.

[billyboy2]

I purchased my 2022 Intuit Turbotax software at Sam's Club on January 7, 2023, for a total of $95.88. When I actually completed and filed my tax form via my computer with the software, I don't recall being asked about having purchased it elsewhere, and Intuit charged me $178.00 on April 13, 2023. I assume you will refund the $178.00 since I had already paid for my software. Thanks so much for your help!

[Critter-3]

Ok ... so you bought the program thru a third party reseller why did you not use that program you bought ?   Why did you then pay for another TT program ?   Did you actually buy another download or did you use one of the online versions?   How long ago did you pay for each program ?

[DoninGA]

@billyboy2 After purchasing the TurboTax software from Sam's Club did you install the software on a personal computer and use the License Code provided with the software during installation?  If so, did you complete and file the 2022 tax return using the software you installed on the computer?  The only additional charge would have been $25 to e-file a state tax return.

Or did you go to the TurboTax online web-based editions where you had to access the online edition with a User ID and Password?  If you did use the online editions instead of the software installed on your personal computer you would have been asked to pay for the TurboTax online account before the tax return could be filed.  You would have been asked to pay for the account with a credit/debit card or pay the online account fees with your federal tax refund.

The TurboTax desktop CD/Download editions software and the TurboTax online editions are totally separate programs with separate price points.  The License code is not used with the online editions, it can only be used with the TurboTax software installed on a computer. 

You will have to contact TurboTax support for this issue.  Use the key words Billing Issue when contacting support.

Note - If you did use the TurboTax online web-based editions to file the 2022 tax return there is a good possibility that TurboTax support will not cancel or issue a refund for the online account fees.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[VolvoGirl]

@billyboy2   Sounds like you somehow got into the Online version instead of your program.  When you filled out your return and filed was there a black column on the left side with the menu items, Federal, State, File etc.?   That is  the Online version.

The Windows Desktop program is blue bar at  the top and the menu items like Federal, State, Review, File go across the top.  Do you remember entering the 16 digit License Code when you installed the program?  

[Caramorgan24]

Refund for e-file rejected 

[xmasbaby0]

@Caramorgan24 You do not get a refund for a rejected e-file.  You can either fix the rejected return and re-file it, or you can print and mail it.

You received an email that we cannot see that tells you why your tax return was rejected.  

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message? 

 If it was rejected for AGI—-your 2022 AGI might not be in the IRS system if you filed late.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

[taxesfortony1212]

I need a refund please I accidently used the wrong card

[ee-ea]

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...

[WinslowHoffman]

I have been trying to figure out how to submit a request for Reimbursement for an overcharge on my TurboTax Product. While filing, I started to use Live, but decided NOT to use the live feature. At the end of preparing my tax return online, I was charged for TurboTax Live. I did NOT use TurboTax Live and therefore would appreciate a Refund for the overcharge.

Thank you for your time and attention to this matter. 

[DoninGA]

---

@WinslowHoffman wrote:

I have been trying to figure out how to submit a request for Reimbursement for an overcharge on my TurboTax Product. While filing, I started to use Live, but decided NOT to use the live feature. At the end of preparing my tax return online, I was charged for TurboTax Live. I did NOT use TurboTax Live and therefore would appreciate a Refund for the overcharge.

Thank you for your time and attention to this matter. 

---

See this TurboTax support FAQ for how to remove the Live option - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-subscriptions/remove-turbotax-liv...

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Mysnook2]

Hello,

first time using TurboTax. We had issue with sending it kept saying transmission did not go through and your team said it did not give error message. We call IRS they said everything on my end with my EIN number was good. I would like to get a refund Please.

OrderTTWC25W066915346

0N 2/17/2025 

CARD 1283

[CatinaT1]

Here is a link: How do I request a refund for my TurboTax product?