Was your return Accepted? First double check your efile status here https://turbotax.intuit.com/tax-tools/efile-status-lookup/ When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile. Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/ Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined. When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say? ... View more

If you Itemized Deductions you would have a Schedule A in your return.   How much is on you 2018 1040 line 8?   You may have taken the Standard Deduction instead.   Is it one of these amounts?   For 2018 the standard deduction amounts are: Single 12,000 + 1,600 for 65 and over or blind HOH 18,000 + 1,600 for 65 and over or blind Joint 24,000+ 1,300 for each 65 and over or blind Married filing Separate 12,000 + 1,300 for 65 and over or blind ... View more

Why did they direct you to use the online version?  That doesn't sound right.  Desktop is better than online.  Couldn't you install the Desktop program?     Sorry you can't apply the Desktop CD/Download program purchase to the Online version.   They are separate prices and work different.  To use Online you need to get a refund for the Desktop program and pay for Online.   You need to install the program on your computer and move your online return to the Desktop program.   To continue in the desktop version see this……. https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129   After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).     ... View more

Did you get a deposit from them?  That is your federal refund minus the fees.  Not state. ... View more

How much are your fees?  56 seems too low.  444-388=56.    What version did you use?   Did you do a state return?  State is an additional $40.  Then to have the fees deducted from your refund there is an Extra 39.99 Refund Processing Service charge (44.99 in California).  ... View more

Did your return reject?  Or did theirs?     If your return was accepted you will need to amend your return and they will need to mail their return this year to claim you.  Post back and we can tell you how to amend.  It's special, so don't do anything yet.   If your return is rejecting, go to My Info and click Edit by your name and scroll down to #3 Someone else can claim me. ... View more

Did you already file it wrong?  You should not amend until you get the first wrong original refund. Then the amended return is only for the difference you owe back.   Amended returns can only be mailed and you have to include a check for the tax due. ... View more