so here's the answer I got from the great info you sent and my reply.
From: TurboTax Support <[email address removed]>
Sent: Thursday, April 20, 2023 6:51 PM
To: [email address removed]
Subject: In Response to your TurboTax Refund Request
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Dear [pii removed],
We are unable to process the refund for TurboTax Online product Case #[phone number removed] because our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee.
If you would like more information about our Satisfaction Guaranteed Policy, you can read more here:
https://ttlc.intuit.com/community/charges-and-fees/help/our-turbotax-satisfaction-guaranteed-refund-...
Thank you for your patience and for being a TurboTax customer.
Sincerely,
TurboTax Customer Service & Support
To TurboTax Customer Service & Support
Fine, That’s a fine slamming of the door in my face! I will never use turbo tax ever again. I have used turbo tax for over 20 years you have now lost a loyal customer, who helped grow your company as I always told everyone to use your service.
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