@WinslowHoffman wrote:
I have been trying to figure out how to submit a request for Reimbursement for an overcharge on my TurboTax Product. While filing, I started to use Live, but decided NOT to use the live feature. At the end of preparing my tax return online, I was charged for TurboTax Live. I did NOT use TurboTax Live and therefore would appreciate a Refund for the overcharge.
Thank you for your time and attention to this matter.
See this TurboTax support FAQ for how to remove the Live option - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-subscriptions/remove-turbotax-liv...
You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
