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Our Satisfaction Guaranteed (or Guaranteed Easy) policy says that if you're not satisfied with your TurboTax software, you can return it within 60 days of purchase for a full refund.
You can read the fine print at the Intuit Software End User License Agreement for TurboTax Desktop Software. Enter satisfaction guaranteed in the Find feature in your browser (usually listed under Edit) to go to it quickly.
To submit a refund request online, simply fill out our TurboTax Refund Request Form. If you purchased a CD, make sure you send us all the packaging that came with your CD.