How do I request a refund for my TurboTax product?
Learn more about if you qualify for a refund and instructions on how to request your refund.
TurboTax Desktop
If you believe that you qualify for a refund, you can request a refund through the Intuit Refund Request form here.
Only purchases of TurboTax Desktop made directly through TurboTax (including TurboTax Advantage) or through one of our authorized retailers/resellers qualify for our 60-day money-back guarantee.
If you wish to cancel your TurboTax Advantage subscription, please follow the instructions here.
If you bought your product directly from Intuit, you may need to follow the instructions instead:
Sign in to your Intuit account.
Select Products & billing.
Under Your products, find and select Want to request a refund? Request or track a refund.
Choose if you purchased your product directly from Intuit or from one of our authorized retailers/resellers.
Fill out the Intuit Refund Request form.
TurboTax Online or Mobile
TurboTax Online can be used at no cost up until the point that you submit payment. Once payment has been received, the product is considered to have been used to prepare your taxes, regardless of whether you print or electronically file your return, or if it's rejected.
Submitting payment reflects your satisfaction with TurboTax Online preparation of your taxes, and is non-refundable.
Here are three scenarios where a refund would be warranted:
You accidentally selected and paid for the wrong state.
You are seeing duplicate charges.
The product has a known defect that can't be fixed by moving to TurboTax Desktop or that occurs before a filing deadline.
Note: If you made a purchase through an app store (such as Google Play or Apple's App Store), you'll need to request a refund directly through the same app store.
TurboTax Online purchased from an authorized retailer
Starting December 2025, select retailers will sell TurboTax Online products. Please note that these products don't come with a 60-day satisfaction guarantee and are considered non-refundable by Intuit.
For returns or concerns regarding your purchase, contact the retailer directly.
What to expect next after you submit your refund request
Once your refund request is submitted, we'll review your request. Details about the status of your refund will be sent by email within three business days.
