To change to e-filing:   https://ttlc.intuit.com/questions/3399683-how-do-i-change-from-mail-to-e-file-in-turbotax-online?jump_to=answer_5561257 ... View more

You can get customer support no matter where you purchase the software if you are using a paid version of the TT software.  And you can, of course, ask questions here in the user forum.  There are some very knowledgeable people here who can also help. ... View more

How long ago was your e-file accepted?    https://turbotax.intuit.com/tax-tools/efile-status-lookup/ https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-wmr?jump_to=answer_4242575 Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.   Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.    Your federal refund amount is on line 20 of your Form 1040   https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions ... View more

Did you e-file?   Did you click a big orange button that said “Transmit my returns now?”   When you e-file your federal return you will receive two emails from TurboTax.   The first one will say that your return was submitted.   The second email will tell you if your federal return was accepted or rejected.   If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.   First, check your e-file status to see if your return was accepted: https://turbotax.intuit.com/tax-tools/efile-status-lookup/ If the IRS accepted it, what does it say here?  https://www.irs.gov/refunds             Or does your account say “Ready to Mail?”   Note: If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself.   TurboTax does not mail your tax return for you. ... View more

If  you qualify to use it, there is another full-featured free version of the software: Try Free File:  You qualify if your income was $36,000 or less, or $69,000 or less if active duty military, or if you qualify for Earned Income Credit https://ttlc.intuit.com/questions/1900583-what-is-turbotax-free-file-program https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program     Note:   If you do not qualify to use Free File then you will have to upgrade to Deluxe or higher in the paid versions of the software.     Online Deluxe $60   State software $50     Or—-Use this IRS site for other ways to file for free   https://apps.irs.gov/app/freeFile/ ... View more

Your only proof of paying your tax due is your own bank/credit card record. TurboTax never knows if, when or how you pay your tax due.   If you have federal tax due you can pay by mailing your payment with the 1040V voucher, having the payment taken out of a designated bank account, or you can pay directly on the IRS website.   https://www.irs.gov/payments/direct-pay ... View more

Any of the paid versions of the software give you access to customer support on the phone.  If you are referring to the live help from a CPA, that is a feature of only online software, and you pay an extra fee for the live help.   https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191   https://turbotax.intuit.com/personal-taxes/online/ ... View more

@juliusshantel https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-get-a-copy-of-a-return-i-filed-this-year-in-turbotax-online/00/25932 ... View more

@waltoncues1 You are posting from online Premier.  You do not have direct access to the forms in online TurboTax.  Forms mode is only a feature of desktop software.  Sorry.  You will have to get at whatever you need to enter by way of the interview screens. ... View more

Your 2018 AGI was only needed in order to e-file the 2019 return.  The AGI will not even be looked at on a mailed return--it is not on the actual Form 1040 anyhow.  You only enter it into the software during the filing process.  And, right now, your mailed return is just sitting in a trailer full of other piled up mail.  Do not stress over it.  They will likely get to the e-filed non-filer form first since they are so backlogged on opening mail.   https://www.cnn.com/2020/04/20/politics/irs-mail-trailers-covid/index.html ... View more