How can I talk to a live person?

[VolvoGirl]

Did you efile?  It may have rejected for the wrong AGI.

You need your 2018 AGI to efile 2019. The AGI is on 2018 1040 line 7.
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

When did you file 2018? If it was late in the year try putting in zero for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.

[123454]

Need help

[DoninGA]

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@123454 wrote:

Need help

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See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

[a218td4]

I did not receive my refund in my account. All my account info is the same. It was suppose to be in my account on Feb 17 , 2020. I spoke with irs they have informed me everything was good on their end & that I should contact you. I have done this three times with no answers. I have always used Turbo Tax & no issues . Please help. What do you need from me? My e-mail address is [email address removed]. Thank you

[DoninGA]

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@a218td4 wrote:

I did not receive my refund in my account. All my account info is the same. It was suppose to be in my account on Feb 17 , 2020. I spoke with irs they have informed me everything was good on their end & that I should contact you. I have done this three times with no answers. I have always used Turbo Tax & no issues . Please help. What do you need from me? My e-mail address is [email address removed]. Thank you

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If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

[Stephen1992]

How do I speak to a live tur

[JamesG1]

Is there question we can help you with?

Please see this TurboTax Help.

Or you can go directly to this Contact us page.  Make sure that you report the correct version of the software under the link Edit.  Explain as completely as you can your problem.

[Asherdeeis44]

I need to someone about my rejected taxes

[CatinaT1]

Here's how you can fix it:

Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection.

Note: Not all rejections will have explicit guides to fix the information. You’ll need to navigate to the program area to address the cause of the rejection.

Time-saving Tip: If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return. This article will give you instruction on how to print and mail your return.

Additional reject instruction here.

Otherwise,

Here is how you can connect with a Tax Expert.

[Chrissyplumtax]

Need a card I never revived one

[Chrissyplumtax]

Never revived a card I don't have the card number need to speak to. Someone

[DMarkM1]

Here is a link to use to contact a representative best able to handle your situation.  

[lisajones54]

Need to speak to a live person

[DoninGA]

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@lisajones54 wrote:

Need to speak to a live person

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See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

[Michelle 44]

I field my taxes on March 4th..do you know where my refund is . direct deposit