@a218td4 wrote:
I did not receive my refund in my account. All my account info is the same. It was suppose to be in my account on Feb 17 , 2020. I spoke with irs they have informed me everything was good on their end & that I should contact you. I have done this three times with no answers. I have always used Turbo Tax & no issues . Please help. What do you need from me? My e-mail address is [email address removed]. Thank you
If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.
For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/
Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
