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TurboTax Help
Intuit

How do I fix a rejected return?

If you received an e-file rejection, don’t worry. An e-file rejection means that something on your return doesn't match the IRS database, such as a date of birth or social security number. In most cases, this is easy to fix.

The first thing you’ll want to do is find your rejection code. This code indicates the reason your return was rejected. 

You'll find the code in the email you received or when you open TurboTax and select Fix my return. You'll see your code and its meaning on the next screen. Here's an example: 

To fix and refile your return, select your reject code from the Common IRS reject codes list below and follow the instructions. 

  • F1040-164-01: Must file Form 8862 to claim Earned Income Credit
  • FW2-502: The name or EIN for an employer on your W-2 doesn't match IRS records
  • IND-031-04: The AGI or Self-select PIN from last year for the first taxpayer doesn't match IRS records.
  • IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records.
  • IND-181-01: The Identity Protection PIN (IP PIN) for the first taxpayer on your return is missing
  • IND-516-02: If the Primary Taxpayer is claimed as an exemption in the return, then the Primary SSN must not be the same as a Dependent SSN on another return filed for the same tax year
  • IND-517-01: A Dependent SSN in the return must not be the same as the Primary or Spouse SSN on another return where 'PrimaryClaimAsDependentInd' or 'SpouseClaimAsDependentInd' is not checked
  • IND-524: The date of birth does not match IRS records
  • R0000-500-01: The name or Social Security number for the first taxpayer doesn't match IRS records
  • R0000-504-02: The name or Social Security number for a dependent on your return doesn't match IRS records
  • R0000-507-01: A dependent on your return has already been claimed on another return

If you don’t see your code on the list, you can find it in TurboTax. 

  1. Sign in to TurboTax.
  2. Select Fix my return to see your reject code and explanation.
  3. Select Fix it now and follow the instructions to update the info causing the reject.
  4. Once you've fixed the error, select File in the left-hand menu and follow the instructions to either e-file or file by mail.

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