An e-file rejection just means that some things on your return don't match the IRS database.
If you received an ACTION NEEDED! email from firstname.lastname@example.org, it'll give you a brief explanation of your reject and how to update it. You can also sign in to your TurboTax account and select Fix my return to see your reject code and explanation.
Follow any “fix it” instructions to update the information causing the rejection, and continue through to refile your return (either e-file or file by mail).
Note: Not all rejections will have explicit guides to fixing the information. If you aren't guided to your solution, search for the item causing your rejection and go to that section (you might also be able to find your rejection in the below list of the 10 most “popular” IRS rejects). Make the change and select File in the left-hand menu. Follow the onscreen instructions to either e-file your return or file by mail.
Select yours for more detailed instructions on how to fix your return:
- IND-031-04: The AGI or Self-select PIN from last year for the first taxpayer doesn't match IRS records
- FW2-502: The name or EIN for an employer on your W-2 doesn't match IRS records
- R0000-504-02: The name or Social Security number for a dependent on your return doesn't match IRS records
- IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records
- R0000-507-01: A dependent on your return has already been claimed on another return
- IND-181-01: The Identity Protection PIN (IP PIN) for the first taxpayer on your return is missing
- F1040-164-01: Must file Form 8862 to claim Earned Income Credit
- R0000-500-01: The name or Social Security number for the first taxpayer doesn't match IRS records
- IND-524: The date of birth does not match IRS records
- IND-516-01: If the Primary Taxpayer is claimed as an exemption in the return, then the Primary SSN must not be the same as a Dependent SSN on another return
Don't see yours here? There are numerous e-file reject codes, these are just some popular ones. With your return open, search for your specific code to find articles on how to fix the error and refile.
If what you originally entered is correct or if you made the necessary changes and you’re still getting rejected, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that's preventing your return from being e-filed. In these cases, go ahead and file a paper return, rather than wasting your time trying to "fix" something you can't fix.