How do I fix a rejected return?

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TurboTax Help
Intuit

How do I fix a rejected return?

If you received an e-file rejection, don’t worry. An e-file rejection means that some things on your return don't match the IRS database, such as a date of birth or social security number. You’re given the opportunity to fix them and refile. 

Many returns are rejected because there was an issue with last year's AGI. Try entering "0" for your 2019 AGI and see if that fixes the problem.

If that doesn't work, follow these instructions: 

  1. Sign in to your TurboTax account 
  2. Select Fix my return to see your reject code and explanation
  3. Select Fix it now and follow the instructions to update the info causing the reject
  4. Once you've fixed the error, select File in the left-hand menu and follow the instructions to either e-file or file by mail

We’ve put together a list of common IRS rejections with links to instructions for that specific code. Select your code from the list under Common IRS rejection codes and follow the instructions to fix and refile your return. 

If you’re still unable to e-file, you can always print and mail your return.

Did these instructions work for you? Provide feedback here to help us improve this article.

  • IND-031-04: The AGI or Self-select PIN from last year for the first taxpayer doesn't match IRS records.
  • FW2-502: The name or EIN for an employer on your W-2 doesn't match IRS records
  • R0000-504-02: The name or Social Security number for a dependent on your return doesn't match IRS records
  • IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records
  • R0000-507-01: A dependent on your return has already been claimed on another return
  • IND-181-01: The Identity Protection PIN (IP PIN) for the first taxpayer on your return is missing
  • F1040-164-01: Must file Form 8862 to claim Earned Income Credit
  • R0000-500-01: The name or Social Security number for the first taxpayer doesn't match IRS records
  • IND-524: The date of birth does not match IRS records
  • IND-516-02: If the Primary Taxpayer is claimed as an exemption in the return, then the Primary SSN must not be the same as a Dependent SSN on another return filed for the same tax year
  • IND-517-01: A Dependent SSN in the return must not be the same as the Primary or Spouse SSN on another return where 'PrimaryClaimAsDependentInd' or 'SpouseClaimAsDependentInd' is not checked

Don't see your code? Search for it in TurboTax:

  1. Sign in to your TurboTax account
  2. Select Fix my return
  3. Select the Search icon at the top
  4. Enter the complete rejection code in the search bar to find articles on how to fix the error and refile

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