If you received an e-file rejection, don’t worry. An e-file rejection means that some things on your return don't match the IRS database, such as a date of birth or social security number. You’re given the opportunity to fix them and refile.
Many returns are rejected because there was an issue with last year's AGI. Try entering "0" for your 2019 AGI and see if that fixes the problem.
If that doesn't work, follow these instructions:
- Sign in to your TurboTax account
- Select Fix my return to see your reject code and explanation
- Select Fix it now and follow the instructions to update the info causing the reject
- Once you've fixed the error, select File in the left-hand menu and follow the instructions to either e-file or file by mail
We’ve put together a list of common IRS rejections with links to instructions for that specific code. Select your code from the list under Common IRS rejection codes and follow the instructions to fix and refile your return.
If you’re still unable to e-file, you can always print and mail your return.
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- E-file reject IND-031-04 or IND-032-04: The AGI or Self-select PIN from last year doesn't match IRS records
- How do I print and mail my return in TurboTax Online?
- What does Rejected mean?
- E-file reject R0000-507-01: A dependent on your return has already been claimed (or claimed themselves) on another return
- What if I e-filed before May 17, but my return got rejected after the deadline?