Won't let me efile state and I already paid

[mesquitebean]

If you want to see if your Online return will let you download the *.tax2019 data file to use in desktop software, here's how to try:

• Log in and open your return interview back up.
• Once the return is open, go to the left column menu, and choose TAX TOOLS, then TOOLS.
• In the Tools popup window, choose "Save your 2019 return to your computer."

If it lets you download the *.tax2019 data file, then you can open it in 2019 desktop software once TurboTax Support provides it for you.

NOTE:  Remember all tax data files and PDF tax documents are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc.  Be sure to store them safely and securely to guard against computer theft, hacking, etc.

[mesquitebean]

@ MasterSean  I added a little more info and explanation to one of my comments above, mainly telling you how to use the little camera icon in the comments toolbar to upload a screen image into your comment, if desired.  Again, be sure no personal info is included on any screen shot in this public forum.

This thread is becoming long and jumbled on this complex issue so it may start to get confusing.  In long threads comments can start getting out of order, where they might be overlooked.   A bulletin board like this is a clumsy and inferior way of communicating when one has to sort out a complicated issue.

[MasterSean]

Thank you so much for that info, and ,cause I'm getting no where with this, very frustrating and ridiculous at the same time!!! that something like this is happening,it should register that I already paid the e-file ,federal,State,and the refund fee total of $120 ,and they still haven't reimbursed me the state like they said they would that's $40 rite ,idk thanks for your help!!

[Wolfd6304]

I've paid you. You first denied me, then i received an email saying you accepted the 'extension' for July 15th of which I gave you a bank account number and a routing number. This, of course, comes after you took 120.00 bucks from me. I have YET to receive any filing information from you of any sort. You have no number to talk to a live person but you sure do grab that fee quickly. I suggest you stop offering false services and return my money 

[xmasbaby0]

@Wolfd6304 What filing information are you waiting for?  You say you paid $120?  We cannot see what software you are using, but that sounds like the fee for online Self-Employed.  You also say you requested an extension and it was accepted.  So that means you have until October 15, 2020 to actually file your Form 1040.  You were supposed to pay your estimated tax due with the extension no later than July 15, 2020.  You will need to enter how much you paid on your tax return.  An extension does not give you extra time to pay--it gives you extra time to file your documents.

When you requested your extension you were supposed to pay your estimated tax due.  Did you enter the payment you made into your tax return?  Go to Federal>Deductions and Credits>Estimates and Other Taxes Paid>Other Income Taxes 

You are not going to hear anything else about your extension.  It was accepted (you say)---so when you are ready to file your tax return you can either e-file it or print sign and mail it.

[mesquitebean]

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@ Wolfd6304 wrote:

I've paid you. You first denied me, then i received an email saying you accepted the 'extension' for July 15th of which I gave you a bank account number and a routing number. This, of course, comes after you took 120.00 bucks from me. I have YET to receive any filing information from you of any sort. You have no number to talk to a live person but you sure do grab that fee quickly. I suggest you stop offering false services and return my money 

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"You have no number to talk to a live person."

You used a paid edition, so you qualify for live phone support from TurboTax.  This is a user community forum, however, so you are not speaking directly to Support here, but the following will tell you how to reach Customer Support.    You can explain more in this thread, if you wish, but it may be easier to understand your situation in a realtime phone conversation directly with TurboTax Support.

Hours are 5AM-5PM Pacific (8AM-8 PM Eastern) Monday-Friday.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or use this contact form:
https://support.turbotax.intuit.com/contact

[jmf649]

I have that same problem. This is Mac Deluxe 2020. The program knew that I did not have my spouse's income. It went along as if it would file my state taxes anyway, charged me for doing so - and then refused to e-file for that reason. I will have to file by mail.  How can I get my money back for the e-file service that should never have been charged if the program was not going to provide the service with what it already knew?

[mesquitebean]

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@jmf649 wrote:

I have that same problem. This is Mac Deluxe 2020. The program knew that I did not have my spouse's income. It went along as if it would file my state taxes anyway, charged me for doing so - and then refused to e-file for that reason. I will have to file by mail.  How can I get my money back for the e-file service that should never have been charged if the program was not going to provide the service with what it already knew?

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Here's how to contact TurboTax Support for assistance:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

You can use this contact form to get a phone number:
https://support.turbotax.intuit.com/contact

[MasterSean]

called then and explained what the problem was im sorry to say it took a couple of hrs. Because they werent getting it at first ,but the end result they did reimbursed me the money,Good Luck with that, but also i did a screen chat with one of the guys and he helped me efile again that took a couple of hr but manged you have to do on the computer or laptop and a shared screen so he can see as well whats going on so try that before you have to mail them in if you havent yet!! again good luck.

[BobHills]

I sucessfully efiled fed. I've used tt for 15+ years. I simply go to state efile, at bottom it says in small print i already did fed as well as check status etc.  the next page isn't usual efile page, it's a simple brief annoying message that i need to efile fed first, go back and click fed , which you can't because it has been efiled ! Tech support had me hop through hoops to bring in separate state software, ny.  they were able to view my keystrokes, see my screen etc. 1hour to 2hours later, failure. and they closed the ticket ,not resolved but claiming so. i 'm using cd software.  I uninstalled it. Brought down my download. I guess it's a duplicate in my license because the problem still exist. By the way it preserved the data, i was concerned , i 'd have to completely re-do taxes. i didn't.  I can mail them. But I 'm trying to get this fixed.  Any body else have this problem with bogus efile status when trying to efile  a state, after successfully efile of fed and system says you didn't efile fed ?? 

[mesquitebean]

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@ BobHills wrote:

I sucessfully efiled fed. I've used tt for 15+ years. I simply go to state efile, at bottom it says in small print i already did fed as well as check status etc.  the next page isn't usual efile page, it's a simple brief annoying message that i need to efile fed first, go back and click fed , which you can't because it has been efiled ! Tech support had me hop through hoops to bring in separate state software, ny.  they were able to view my keystrokes, see my screen etc. 1hour to 2hours later, failure. and they closed the ticket ,not resolved but claiming so. i 'm using cd software.  I uninstalled it. Brought down my download. I guess it's a duplicate in my license because the problem still exist. By the way it preserved the data, i was concerned , i 'd have to completely re-do taxes. i didn't.  I can mail them. But I 'm trying to get this fixed.  Any body else have this problem with bogus efile status when trying to efile  a state, after successfully efile of fed and system says you didn't efile fed ?? 

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This is a known issue for some desktop users (CD/download). You should just hold off for a while and sign up for notifications as explained below in case they have it resolved in the next few days.  

But first, since you didn't mention if your efiled Federal return was "accepted", take these steps to make sure and that the status is saved in your file.

This is for the Windows version.

• Launch TurboTax and open your return.
• In the top left corner of the TurboTax interface click on the FILE menu and in the dropdown, choose "Electronic Filing."
• Then in the next menu choose "Check electronic filing status."  Hopefully, it will say "accepted."
• Then SAVE the file.
• Then close TurboTax, then re-launch it and try to efile state again, but I'm not real confident you will see any difference.  You may still reach the same roadblock.

This issue is a known issue for some users that's being investigated, so there's not a solution at the moment.    It started about 4 days ago.   "Some" users are finding that they cannot efile their state return by itself even after the Federal return has been accepted.  

TurboTax started a trouble ticket and investigation on this issue a few days ago, and there is no new information yet.   Hopefully, you "should" be able to efile the state return once they figure out what is causing the roadblock.  They started a FAQ on this issue a couple of days ago, where you can sign up for notifications.   If it was happening to me, I'd just hold off for a while until I had more word from TurboTax because efiling is much better than filing on paper and mailing.   Hopefully, they can figure out a fix soon.

So far they have only this brief FAQ, where you can sign up for notifications:

FAQ:  Why am I not able to e-file my state return after filing my Federal return?

https://ttlc.intuit.com/community/tax-topics/help/why-am-i-not-able-to-e-file-my-state-return-after-...

[tptucker1]

This happened to me tonight.  CAN SOMEONE FROM TURBOTAX EMAIL ME OR CALL TO TELL ME HOW TO GET MY MONEY BACK!!!!

I have already paid for state and had to pay again $25 because the filing by email button said if already paid click here and it tells you to sign into Intuit but you just go to the website and still can't give your order confirmation number. I bought Turbotax Desktop Home and Business 2021 with FREE State online with a download.  Pat T.

[mesquitebean]

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@tptucker1 wrote:

This happened to me tonight.  CAN SOMEONE FROM TURBOTAX EMAIL ME OR CALL TO TELL ME HOW TO GET MY MONEY BACK!!!!

I have already paid for state and had to pay again $25 because the filing by email button said if already paid click here and it tells you to sign into Intuit but you just go to the website and still can't give your order confirmation number. I bought Turbotax Desktop Home and Business 2021 with FREE State online with a download.  Pat T.

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Sorry you're having trouble.  When using the desktop software that has a state program, the state return preparation is free, but there is a $25 efiling fee to efile a state return.  There is no state efiling fee for a New York state return, and no fee to print and mail the state return.

TurboTax Support won't contact you from this user community forum, but if  you need more help with your issue, here's how you can reach them by phone for assistance:

Hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632