called then and explained what the problem was im sorry to say it took a couple of hrs. Because they werent getting it at first ,but the end result they did reimbursed me the money,Good Luck with that, but also i did a screen chat with one of the guys and he helped me efile again that took a couple of hr but manged you have to do on the computer or laptop and a shared screen so he can see as well whats going on so try that before you have to mail them in if you havent yet!! again good luck.
