@tptucker1 wrote:
This happened to me tonight. CAN SOMEONE FROM TURBOTAX EMAIL ME OR CALL TO TELL ME HOW TO GET MY MONEY BACK!!!!
I have already paid for state and had to pay again $25 because the filing by email button said if already paid click here and it tells you to sign into Intuit but you just go to the website and still can't give your order confirmation number. I bought Turbotax Desktop Home and Business 2021 with FREE State online with a download. Pat T.
Sorry you're having trouble. When using the desktop software that has a state program, the state return preparation is free, but there is a $25 efiling fee to efile a state return. There is no state efiling fee for a New York state return, and no fee to print and mail the state return.
TurboTax Support won't contact you from this user community forum, but if you need more help with your issue, here's how you can reach them by phone for assistance:
Hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
