State tax will not start

[Bojie Lee]

I've tried the tool to remove the state and after that restart turbotax I don't see the State. 

but somehow it came back once I've done Federal return, and after that I cannot start my state return.

the same situation. 

NEED URGENT HELP ON THIS. 

[SForrestLO]

Try to update the software.

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

You can try to update manually, scroll down the article for those steps.

[frustratedwiththisproduct]

Well, it's 2022 and they still have not fixed this error. I have already paid for the second state, and I keep getting stuck in the "clear white box" stage every single time I try to add the second state.

I think that with all of the people having this issue, there should be a complete and 100% solution to this.
I tried the "TTStateCleanup" tool. It did not even get to the first menu it was "supposed" to get to. I ran it as admin, from multiple locations, including the directory containing the current TurboTax file I am trying to get the states to work. I created a rule in Windows firewall and verified TT can connect to the internet and completed updating. i uninstalled  the tool, reinstalled it, still does not work. I don't think the thing actually is written correctly. I unzip the tool, click on the .exe...Then It asks if it can make changes, I click the button to ok that, and it generates a log file, but nothing else. Nothing. Absolutely nothing. And the log file is useless.

After a week, and many, many, attempts, I keep getting the same response from their software.

I paid full price, bought an extra state, but cannot finish my tax return.

This is not acceptable.

Ridiculous that they make us give up our time to solve their own trouble shooting AFTER purchasing their software.

They sure don't make a mistake taking my money...

[Katina S]

Have you tried following the instructions in our FAQ regarding getting blank screens, missing buttons, or missing images?

@frustratedwiththisproduct

[MikeL7]

Three years later and I'm having the same problem.  Have spent hours on the phone with customer support and  -  NOTHING!

[CarissaM]

You are commenting on an old thread. Can you give us some more details of the issue you are having so we can better assist? @MikeL7 

[MikeL7]

Hi Carissa - Old thread but same issue.  Using Premier version on a windows 10 machine.   I'll give you the full story.  I worked on both my state and federal returns and left TT and the file open on the computer.  The software was working fine.  The computer got rebooted with the software/file open.  When I returned to TT later after restarting the computer, it gave me an option to recover the file, which I selected.  I continued to work on the return and all seemed well until I went to eFile both returns.  Can't remember exactly what it was called but I believe it was a Failed Validation error.  Someone else in the community solved that problem by reinstalling the software.  So I reinstalled the software and worked on my federal again as I received a late K-1.   When I went to revisit the state return it took me to Intuit to buy it. That's when I noticed the state refund block in the top banner was missing.   Customer service gave me a link to reload the state but the file still did not show it as present.  At this point I figured the file itself was the problem so I bit the bullet and completely redid my federal.  The new return did show both the federal and state refund blocks in the top banner.  After completing federal I hit the start button for the state.  Instead of starting the return it went out to download the state (though it was already installed) and came back with the 'software up to date' message.   Hitting the state start button just put me back into that same loop.  So I assumed there must be a problem with my software that a reinstall (Amazon download) did not fix.  I went to Intuit site for a clean version and downloaded it, but it gave me the same result.   State return will not launch.  I e-filed the Federal.  I probably spent close to five hours with three different CS reps over two days.  Let me know if you have ideas. Thanks!!  - Mike

[MichelleLO]

Please try the steps in the below TurboTax  Help Article to see if that will resolve the issue you're experiencing with the state download.

State install/e-file update loop: State not installed after installation or TurboTax needs to update...

If that doesn't resolve the issue, you will need to reach back out to Customer Support and see if they can push you a new download of the software.  

What is the TurboTax phone number?

@MikeL7 

[MikeL7]

Been there done that.  If you open the file it's for TY21 so it didn't help.  CS couldn't find TY22 version.  CS number I used is 800-446-8848.  Nice folks but they ended up playing middleman to a supervisor they were messaging back and forth with.  Slow process.  As I mentioned before, I bought a new version direct from Intuit site and it didn't fix the issue.  I'd blame my computer, but as I said before, until the reboot with the open file the state module worked fine.   I've got a gremlin in their somewhere that won't go away even with the installation of a fresh copy.  

[MoniqueLO_]

Please feel free to contact Customer Support again so you can speak with a different representative who can assist you.

@MikeL7 
 

[home2mars]

Where to download TTStateCleanup for TAX YEAR 2022?

Thanks!

[MichelleLO]

Please reach out to TurboTax Customer Support for assistance with this issue.

What is the TurboTax phone number?

@home2mars 

[Kathy229]

I followed all these instructions, uninstalled and reinstalled Turbotax 2023 and it STILL is in the state loop.  HELP!

This is much more than should be expected from the average user.

[xmasbaby0]

@Kathy229 Sorry-----the program is not doing an adequate job of alerting you to the fact that few--if any--state programs are ready to use.  Most state downloads and state forms are not really ready to use yet.  The states have not finalized their forms.   Check back later in January to work on a state return.