Please try the steps in the below TurboTax Help Article to see if that will resolve the issue you're experiencing with the state download.
State install/e-file update loop: State not installed after installation or TurboTax needs to update...
If that doesn't resolve the issue, you will need to reach back out to Customer Support and see if they can push you a new download of the software.
What is the TurboTax phone number?
@MikeL7
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