Hi Carissa - Old thread but same issue. Using Premier version on a windows 10 machine. I'll give you the full story. I worked on both my state and federal returns and left TT and the file open on the computer. The software was working fine. The computer got rebooted with the software/file open. When I returned to TT later after restarting the computer, it gave me an option to recover the file, which I selected. I continued to work on the return and all seemed well until I went to eFile both returns. Can't remember exactly what it was called but I believe it was a Failed Validation error. Someone else in the community solved that problem by reinstalling the software. So I reinstalled the software and worked on my federal again as I received a late K-1. When I went to revisit the state return it took me to Intuit to buy it. That's when I noticed the state refund block in the top banner was missing. Customer service gave me a link to reload the state but the file still did not show it as present. At this point I figured the file itself was the problem so I bit the bullet and completely redid my federal. The new return did show both the federal and state refund blocks in the top banner. After completing federal I hit the start button for the state. Instead of starting the return it went out to download the state (though it was already installed) and came back with the 'software up to date' message. Hitting the state start button just put me back into that same loop. So I assumed there must be a problem with my software that a reinstall (Amazon download) did not fix. I went to Intuit site for a clean version and downloaded it, but it gave me the same result. State return will not launch. I e-filed the Federal. I probably spent close to five hours with three different CS reps over two days. Let me know if you have ideas. Thanks!! - Mike
