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Troubleshoot blank screens, missing buttons, or missing images

You may encounter a screen that's blank or has missing buttons and images. We'll walk you through how to resolve the issue.

Sometimes running TurboTax as an administrator resolves these issues.

  1. Exit TurboTax if it's still running.
  2. Right-click the TurboTax 20XX icon (with XX standing in for the last two digits of the year) on your desktop.
  3. Select Properties from the menu.
  4. Select the Compatibility tab.
  5. Under Settings, check the Run this program as an administrator box.

Adjusting your display resolution

  1. Select Start, and then select Control Panel (Windows 8 users, right-click Start and select Control Panel)
  2. Select Display
  3. Select the Settings tab
  4. Adjust the Screen Resolution to more than 800x600 by manipulating the slider.
  5. Select OK to apply the change and close the window.

Hide the Windows taskbar

  1. Right-click the Windows taskbar and select Properties
  2. Select Auto-hide the taskbar
  3. Select OK to apply the change and close the window.

To unhide the taskbar, hover your mouse over the bottom of the screen and the taskbar will reappear.

If images and buttons are not displayed correctly in TurboTax, it may be because the Show Pictures option in Internet Explorer is disabled.

  1. Close TurboTax.
  2. From the Start menu, select Settings, and then select Control Panel. (Windows 8 users, right-click Start and select Control Panel)
  3. Double-click the Internet Options icon.
    • Select the Advanced tab.
    • Scroll down to the Multimedia group and ensure the Show Pictures checkbox is selected.
    • Select OK.
  4. Start TurboTax.

The following symptoms indicate that scripting is not enabled on your computer:

  • Start Return button is missing.
  • Selecting Overview, Find Tax Help, or Using TurboTax does nothing.
  • Selecting One-click Updates opens the TurboTax Setup Wizard.
  • Send Us Feedback opens a blank window.
  • The File an Extension and Amend a Return links don't work.

These symptoms are a function of your computer's settings, not your TurboTax software.

Enable scripting in Internet Explorer

  1. Close TurboTax.
  2. Open Internet Explorer.
  3. From the Tools menu, select Internet Options.
  4. Select Security.
  5. Select a zone to view or change security settings, then select Custom Level.
  6. Scroll down to Scripting, and then find Active scripting and select Enable.
  7. Select OK, and then select Yes to confirm and OK to close the Internet Options window.
  8. Open TurboTax.

All buttons should now be there and all links restored.

Close TurboTax and follow each step until the issue is resolved.

  • If you are running your computer with a single monitor, check to see if your display settings are set for multiple monitors. If so, change to a single monitor.
  • If you are running multiple monitors, try unplugging one of the monitors to see if this resolves the display issue.
  • Minimize the TurboTax Community window.
  • Select the Forms Mode button and then the Step-by-Step button. Toggling between Forms Mode and Step-by-Step will sometimes cause a slow screen to redraw.
  • If you are running Windows 7, 8, 10 or Vista, run TurboTax as an Administrator. Right-click the TurboTax icon and select Run as Administrator.
  • Update your Windows drivers.
  • Reset all Internet Explorer security settings to default. In Internet Explorer, select Tools, Internet Options, and then select the Security tab. Select Reset all zones to default level.
  • Disable any programs installed on your computer that block content. Anti-spyware and anti-phishing programs may tap into Internet Explorer settings and cause certain display issues.
  • Disable Internet Explorer Add-ons. Select Tools, Manage Add-onsEnable or Disable Add-ons... and make sure that Add-ons currently loaded in Internet Explorer is selected in the Show: drop-down list. Highlight each individual add-on and change the Settings to Disable. Select OK.
  • Reinstall MSXML 3.0.

If the steps above don't resolve your issue, there may be system issues preventing TurboTax from running correctly. Refer to this article for further troubleshooting.

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