Haven’t received my tax refund

[JustinYoo]

Hello,

I sent my tax files to IRS 3weeks ago(mail, not e file), but I haven’t received yet.

Can you track my tax refund process?

Thanks,

Justin

[bluedeb · Accepted solution]

No one here can track your refund, you are the only one that can do that.  Were your returns accepted?  Once your returns are accepted, only the IRS & State would know when you will receive your refund.  TurboTax does not get any updates regarding the processing of your return or when you will receive your refund.

You can checked the IRS website Where's My Refund for your Federal information?

https://www.irs.gov/refunds

If you have a State refund, click on the following link, then click on your State

https://ttlc.intuit.com/community/refund-status/help

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From the IRS:

It's been longer than 21 days since the IRS received my return and I haven’t gotten my refund. Why?

Some tax returns take longer to process than others for many reasons, including when a return:

• Includes errors
• Is incomplete
• Is affected by identity theft or fraud
• Includes a claim filed for an Earned Income Tax Credit or an Additional Child Tax Credit. See Q&A below.
• Includes a Form 8379, Injured Spouse Allocation, which could take up to 14 weeks to process
• Needs further review in general

We will contact you by mail when we need more information to process your return.

You can also contact the IRS about your refund if it has been over 21 days (business days)  since your return has been accepted.

The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
- Next, press 1 for “form, tax history, or payment”.
- Next, press 3 “for all other questions.”
-Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
-After it asks twice, you will be prompted with another menu.
-Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.

[DoninGA]

If you are receiving a federal tax refund, then after about 4 weeks after mailing the tax return to the IRS the status of the tax refund should be available on the IRS website - https://www.irs.gov/refunds

[Tmireles]

It’s been 3 weeks and I haven’t gotten my tax refund. How do I track it?

[DoninGA]

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@Tmireles wrote:

It’s been 3 weeks and I haven’t gotten my tax refund. How do I track it?

---

READ the answers provided in this thread.

[vcalisha]

I haven’t received any tax returns and I am worried. 

[MichelleLO]

@vcalisha Have you tried tracking the status of your return on the IRS Where's My Refund? site? That is where you will find the most up-to-date information regarding the status of your tax return and a specific date of when to expect your refund.  Per the IRS, most refunds are received within 21 days from the time a return has been accepted and a refund option is selected. 

[JustinYoo]

It says “ information does not match” should I mail again? 

[TerukoL]

No, you do not need to mail your return to the IRS again. Your return will say that your information does not match until the IRS has accepted your return and updated the information in their system. 

If it has been more than 21 days since your return was accepted,  You will need to contact the IRS  at 1-800-829-1040 and follow the prompts for a live representative. The person that you speak with will have direct access to your tax return and be able to provide you with a status update. 

When you call, make sure you have the following information:

• tax year
• social security number
• filing status
• exact refund amount

When calling the IRS do NOT choose Option 1. 

Choose Option 2 after you choose the language. 

• Then Press 1  
• Then Press 4 
• Then Press 2, it will then transfer you to an agent. 

Please click When will I get my IRS tax refund? to learn more.

[hope06111951]

Just wanted to make sure that ours have received it from TurboTax

[aheist1980]

I filed on March 18th and the IRS was accepted on the 18th. I TurboTax free because my return was only $78 but in these times $78 goes a long way. Will you please tell me when I’m getting my money PLEASE 🙏🏻. 

[xmasbaby0]

@aheist1980

IRS phone lines supported by customer service representatives for both taxpayers and tax professionals are not staffed at this time. To check on regular tax refund status via automated phone, call 800-829-1954. (This line has no information on Economic Impact Payments.)

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  Many refunds are taking longer during the pandemic. 

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

[Robertindal]

I fill my taxes on 04/17/2020, haven't received anything from irs. I don't know what the hold up

[DoninGA]

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@Robertindal wrote:

I fill my taxes on 04/17/2020, haven't received anything from irs. I don't know what the hold up

---

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

[Tay24cham]

Hi I filed in April and it’s July Just wondering when am I gonna get my refund ?