If you are receiving a refund, we will ask for your bank account information once you choose the direct deposit option (it's on the How would you like to receive your federal refund? screen in the File section).   Please click Where do I enter my bank's routing or account number? for further information.  ... View more

I see that you are currently using TurboTax Deluxe Online Edition. Please be aware that you only qualify for our unconditional 60-day money-back guarantee if you purchase a TurboTax CD/Download or a TurboTax Live with State product from us or one of our authorized resellers.    Please click Our TurboTax Satisfaction Guaranteed refund policy for further information.  Unfortunately, we are not able to process refunds on this forum, please feel free to call our customer support number for further assistance 1-800-446-8848. ... View more

This is a public forum, so your personal information has been removed for your protection. Unfortunately, we will not be able to give any information on your Green Dot card here. Please call toll-free at (888) 285-4169. You’ll be able to check the address on file, update your address, or have a new card sent to you. ... View more

You can access your prior year returns using the Documents tab in the navigation.  When you sign in, make sure you're using the same TurboTax account (with the same username) as in prior years. Select Documents from the navigation when it appears. Use the drop-down menu at the top of the screen to choose the tax year you want and then select Download PDF.   If you filed your 2018 taxes with TurboTax and would like to receive a copy to complete this year's tax return, please click, How do I access a prior year return?   If you did not file your 2018 taxes with TurboTax and would like to receive a copy to complete this year's tax return, please click Can I get a copy of my tax return from the IRS?   ... View more

This is an open internet forum, so we are not able to email you any forms.   Please see the TurboTax FAQ for form availability table: https://ttlc.intuit.com/community/forms/help/irs-forms-availability-table-for-turbotax-individual-personal-tax-products/00/26224 https://ttlc.intuit.com/community/forms/help/when-will-my-forms-be-ready/00/25618 ... View more

To view your banking account information, please follow the steps below:   To review previously-entered bank account info, simply revisit the File section in TurboTax.  Follow the prompts for Step 1. When you get to Step 2, this is where the bank account information will be. Follow the prompts to view/edit your bank account information.    ... View more

Once your return has been accepted, you will not be able to make any changes until after your refund has been processed. Amending your return means filing a new form, 1040X. This is only required in certain situations. In other situations, you can change your original return and you should not file a new form. Please click Do I need to amend? to learn more.    You should not try to amend your return until it has been fully processed and you have received your refund or your payment has cleared.  Amended returns do not “catch up” to your original returns and replace them.  They are processed as two separate returns. Please click How do I amend my 2019 TurboTax Online return? to learn more.    ... View more

The only way to track your return is to use your exact refund amount on the IRS tool Where's My Refund https://www.irs.gov/refunds. ... View more