My refund is over 2 months late (direct deposit). The where's my refund tool gives no explanation and the IRS doesn't answer the phone. What can be done?

[milagrosd17]

You are supposed to take this $152 out of my income tax not before so am I receiving my income tax on the 28th or you’re taking this money on 28? My question to you is....aren’t you supposed to take this money once I get my refund not before?

[VolvoGirl]

Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-t...

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.

[Martymart1950]

I need to verify my identity.....I cannot find my paperwork it was accepted on feb 16th 2021 is it possible for you to email a copy to me so I can get some figures from it. Can’t get refund without it

[xmasbaby0]

No one can email your return to you.  No one else has access to your account.  You have to print it for yourself.

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-this-year-in-turbo...

SAVE YOUR TAX RETURN !

EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records.  That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc. 

https://ttlc.intuit.com/questions/1900937-why-should-i-save-a-pdf-copy-of-my-return

https://ttlc.intuit.com/questions/1899779-what-s-the-difference-between-the-tax-data-file-and-the-pd...

https://ttlc.intuit.com/questions/1912466-how-do-i-save-my-return-as-a-pdf-in-the-turbotax-software-... •

https://ttlc.intuit.com/questions/1912533-how-do-i-save-my-return-as-a-pdf-in-the-turbotax-software-...

https://helpx.adobe.com/acrobat/kb/print-selected-pages-acrobat-reader.html#:~:text=Ctrl%2Dclick%20(...

[Eduin]

I am on the same boat. However, after 5 weeks of accepting my return I got a letter, notice type CP05 saying they are holding my refund until they finish reviewing my tax return. Finally they say to allow for up to 60 days for news, otherwise to call them at the given number on the letter.

[Eduin]

Yo recibi una carta despues de 5 semanas de aceptado (4/1/21) y dice que aun lo estan revisando y por eso no han enviado el reembolso. 

[DanielV01]

@Eduin  Hay muchas situaciones de esta clase este año con los atrasos que ha sufrido el IRS con el coronavirus más los cambios abruptos en la ley tributaria.  Cuando sí aprueben el reembolso, lo mandarán con intereses. 

[joshuachiara]

That’s a good one, they have never given interest to anyone..

[joshuachiara]

Update, my refund did arrive.  It took about 11 weeks.  No explanation but hey, better late than never.

[Capo1121]

When did you file? I filed on Feb 20th and still didn't get mine. 

[KathrynG3]

Many people are experiencing refund delays. But, you can login to your account at the IRS to look for an explanation. The reason for the delay will depend on your circumstances. For more information, see: When will I get my IRS tax refund?

To reach the IRS: 

• See IRS Let Us Help You 
• Create or login to your account: IRS: View Your Tax Account Information
• If all else fails, contact a local IRS taxpayer advocate.
  • Contact the Taxpayer Advocate Service Online at: Taxpayer Advocate Service Contact Us. 
  • Topic No. 104 Taxpayer Advocate Service – Your Voice at the IRS

To check what has been e-filed,

• Check our E-File Status Lookup Tool or check IRS: Where's my refund? for updates. 
• Check for state filing status here: State Return Refund Tracking.

For more information, see: My return is accepted but still not approved. Is there a problem? Should I be worried?

Why do some refunds take longer than others?

[SweetieJean]

Also see:

Tax refund delays could continue as backlog of tax returns is growing, tax advocate says - CBS News

and for a laugh:

IRS employees say ‘out of ink’ printers are delaying tax returns (msn.com)

The IRS is apparently having a major problem with broken printers (yahoo.com)

[Brandonkd88]

IT SEEMS TO BE THAT PEOPLE WHOM HABE FILED WITH OTHER SOFTWARE OR PLACES HABE GOTTEN THEIR REFUND BACK BUT IF U FILED WITH TURBO TAX THEN WE ARE STILL WAITING I PERSONALLY HAVE NOT HERD ANYONE SAY THAT THEY FILED ELSE WHERE AND WHERE STILL WAITING AS I HABE ALSO READ THESE POSTS AND COMMENTS ON THE DISCUSSION HERE WE ARE ALL IN TURBO TAX HELL PERSAY 

[NikkiS1984]

I filed mine March the 15th and I still haven't heard anything either... it is absolutely ridiculous, I mean here they are handing out all this darn money and I can't even get my tax money back THAT I AM OWED! This doesn't make and sense at all... I am getting pissed because I need my $2500 I am owed that I paid into for taxes and yet here the stupid government is handing out more stimulus money... and TurboTax and the IRS website neither one can tell me a darn thing.. there are people who filed AFTER I did that have got their taxes back already?? Maybe its just TurboTax? 

[xmasbaby0]

@NikkiS1984 

"Maybe its just TurboTax? "

https://www.msn.com/en-us/money/taxes/the-irs-is-behind-in-processing-nearly-7-million-tax-returns-s...

https://abc7.com/irs-refund-tax-delay-returns-status/10435366/

https://money.yahoo.com/irs-employees-say-out-of-ink-printers-are-delaying-tax-returns-171522801.htm...

Called the IRS lately? Agency struggles to hire customer service reps despite pandemic unemployment ...

https://money.yahoo.com/taxpayers-waiting-to-get-last-years-tax-refund-190333088.html

https://www.msn.com/en-us/money/personalfinance/where-is-my-damn-irs-tax-refund-new-answers-emerge-a...

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS.   Many refunds are taking longer during the pandemic.  The IRS is backlogged —-they are still trying to process millions of 2019 returns; they received millions of e-filed on the day they opened for 2020 returns, and now they are burdened with sending out another round of stimulus checks.   

Some delays are resulting from incorrect amounts that folks entered for stimulus checks they received.   Many people have been confused by the recovery rebate credit and completed it incorrectly.  The IRS may delay your refund while they cross-check to see what you received.  Some refunds are delayed because of the tax law changes that went into effect recently.   If your return has unemployment or the premium tax credit on it, that may be delaying it.

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 34of your 2020 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

[#16]

@NikkiS1984 

"Maybe its just TurboTax? "

https://www.msn.com/en-us/money/taxes/the-irs-is-behind-in-processing-nearly-7-million-tax-returns-s...

https://abc7.com/irs-refund-tax-delay-returns-status/10435366/

https://money.yahoo.com/irs-employees-say-out-of-ink-printers-are-delaying-tax-returns-171522801.htm...

Called the IRS lately? Agency struggles to hire customer service reps despite pandemic unemployment ...

https://money.yahoo.com/taxpayers-waiting-to-get-last-years-tax-refund-190333088.html

https://www.msn.com/en-us/money/personalfinance/where-is-my-damn-irs-tax-refund-new-answers-emerge-a...

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS.   Many refunds are taking longer during the pandemic.  The IRS is backlogged —-they are still trying to process millions of 2019 returns; they received millions of e-filed on the day they opened for 2020 returns, and now they are burdened with sending out another round of stimulus checks.   

Some delays are resulting from incorrect amounts that folks entered for stimulus checks they received.   Many people have been confused by the recovery rebate credit and completed it incorrectly.  The IRS may delay your refund while they cross-check to see what you received.  Some refunds are delayed because of the tax law changes that went into effect recently.   If your return has unemployment or the premium tax credit on it, that may be delaying it.

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 34of your 2020 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...