Turbotax Deluxe 2021 for Mac crashed. It won't restart. I loaded a fresh version of the software. That won't run either. It checks for updates then crashes.

[LXT]

I followed your instruction and it didn't work.

Is there any other solution to this problem? 

[KatrinaLO]

@LXT

Please try to remove and re-install the program on your MAC. See the instructions here for steps to remove and install on your computer.

[LaurieB17]

KatrinaLO

It sounds like a simple fix--HOWEVER--It takes a couple of hours to meticulously go through the library file to delete everything and restart and reinstall the software.  This is NOT a permanent fix as a two days after my reinstall the problem started happening AGAIN!!!  I had to uninstall and reinstall twice.  The second time I did not shut the software down until I was all done with my taxes so it wouldn't "Update" and develop the problem again.  It would be great if TT actually FIXED the problem instead of telling us about this band-aid solution.  I wasted about 5 hours in total trying to make it work.  I'd love for you to arrange for me to get a refund for this product!

LaurieB17

[Jeanlj]

Hi Katrina, I completely agree with you. This is a workaround to a known software bug/defect. I had to install a separate user on my Mac with admin privileges to get the software to work. It is extremely inconvienient and cumbersome to have to switch between user to access TT. The uninstall did not work for me, but perhaps I missed a hidden file. TT support never tried to uninstall the hidden library files, and their quick uninstall never ever solved the problem. I would like a refund too. Maybe if enough of us demanded refunds, TT would actually fix the problem. I'm extremely dissatisfied with TT.

[LaurieB17]

I would say you probably missed taking out all of the listed library files.  It can be hard to find them all.  Make sure to delete all the listed library files once you have taken them all out.  Try it one more time and if it doesn't work you can always use the online version.  There is no other fix that I know of. If you call TT and explain the problem they might even give you a free state file for your trouble.  This problem also occurred in last year's version, so you would think they would have fixed it by now.  Anyway, good luck!

LaurieB17

[afterburner]

I am on the latest version of Mac O/S and this procedure worked for me today (3/13/2022).

https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

TT2021 no longer crashes!  I was able to update the software and finally get to the point where I can enter the license #. 

Hopefully no crashes here after.

[Katina S]

We are glad to hear you were are able to get your product updated and you're up and running. 

@afterburner

[Jeanlj]

I finally  tried  what macuser_22 suggested instead of trying the full uninstall, which had not worked for me. Using his solution, deleting: ~Library/Caches/KSCrash/TurboTax

• In Finder, select Go, hold down the Option key to reveal the library folder. Click on the library folder and scroll down alphabetically to Caches, then KSCrash, then TurboTax. Delete just that TT folder, empty the trash, and then I was able to load TT21.  

Thank you Macuser22 and ScrapMax on the apple support group.

[BrianM_2021]

I'm seeing the same behavior, but even after trying the solutions mentioned to fully uninstall/re-install TurboTax is still crashing for a normal user.  Admin seems to run, but I don't want folks running as admins!  Normal user had been running before just fine, then something changed.

Followed this process:  CommunitySupportTurboTaxGet startedInstall or update productsRemove and reinstall TurboTax for Mac 

Every time a normal user tries to run the program, a crash log is created in:

/Library/Logs/com.intuit.turbotax.2021.2022-03-19_19-27-05-7980000.log (or similar with the date part changing)

This is the tail end of the log showing the failure causing the crash:

2022-03-19 12:27:10.009 TurboTax 2021[12015:284026] ESD:Validating xml Signature...
2022-03-19 12:27:10.011 TurboTax 2021[12015:284026] ESD:Validating xml Signature...
2022-03-19 12:27:10.015 TurboTax 2021[12015:284026] ESD:Validating xml Signature...
2022-03-19 12:27:10.017 TurboTax 2021[12015:284026] ESD:Validating xml Signature...
2022-03-19 12:27:10.021 TurboTax 2021[12015:284026] EngineUpdate - 22 packages info recieved from ESD
2022-03-19 12:27:10.021 TurboTax 2021[12015:284026] EngineUpdate - TTMac product is already up-to-date to version [phone number removed]
ERROR: KSMachineContext.c (192): void ksmc_suspendEnvironment(): thread_suspend (00000a03): (ipc/send) invalid destination port
ERROR: KSMachineContext.c (223): void ksmc_resumeEnvironment(): thread_resume (00000a03): (ipc/send) invalid destination port
2022-03-19 12:27:10.173 TurboTax 2021[12015:284026] Terminate called after uncaught c++ exception:
0 TurboTax 2021 [phone number removed]8740cb PrintStackAndTerminateOnUncaughtCPPException + 59
1 KSCrash 0x000000010ff9be10 _ZL21CPPExceptionTerminatev + 86
2 libc++abi.dylib 0x00007fff20415307 _ZSt11__terminatePFvvE + 8
3 libc++abi.dylib 0x00007fff204152a9 _ZSt9terminatev + 41
4 libdispatch.dylib 0x00007fff202a881a _dispatch_client_callout + 28
5 libdispatch.dylib 0x00007fff202b4b4f _dispatch_main_queue_callback_4CF + 940
6 CoreFoundation 0x00007fff20586f1e __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
7 CoreFoundation 0x00007fff20548f18 __CFRunLoopRun + 2769
8 CoreFoundation 0x00007fff20547d80 CFRunLoopRunSpecific + 567
9 Foundation 0x00007fff21203617 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 212
10 Foundation 0x00007fff2128c945 -[NSRunLoop(NSRunLoop) runUntilDate:] + 103
11 TurboTax 2021 [phone number removed]29d9fb _ZL39RunTheProductUpdatesCheckerModalSessionP24MTPApplicationController + 395
12 TurboTax 2021 [phone number removed]29d697 -[MTPApplicationController checkProductUpdates:didFinishSelector:] + 535
13 TurboTax 2021 [phone number removed]280124 -[MTPApplicationController checkForApplicationAndFormUpdates:] + 708
14 TurboTax 2021 [phone number removed]285cfd -[MTPApplicationController applicationDidFinishLaunching:] + 941
15 CoreFoundation 0x00007fff2053f77f __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
16 CoreFoundation 0x00007fff205db185 ___CFXRegistrationPost_block_invoke + 49
17 CoreFoundation 0x00007fff205db0ff _CFXRegistrationPost + 496
18 CoreFoundation 0x00007fff20510a34 _CFXNotificationPost + 795
19 Foundation 0x00007fff211acbc8 -[NSNotificationCenter postNotificationName:object:userInfo:] + 59
20 AppKit 0x00007fff22c84040 -[NSApplication _postDidFinishNotification] + 305
21 AppKit 0x00007fff22c83d92 -[NSApplication _sendFinishLaunchingNotification] + 208
22 AppKit 0x00007fff22c80f31 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 541
23 AppKit 0x00007fff22c80b87 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 665
24 Foundation 0x00007fff211d8316 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308
25 Foundation 0x00007fff211d8186 _NSAppleEventManagerGenericHandler + 80
26 AE 0x00007fff2628a7f3 _AppleEventsCheckInAppWithBlock + 15720
27 AE 0x00007fff26289f0e _AppleEventsCheckInAppWithBlock + 13443
28 AE 0x00007fff26282c23 aeProcessAppleEvent + 448
29 HIToolbox 0x00007fff28a058a2 AEProcessAppleEvent + 54
30 AppKit 0x00007fff22c7b210 _DPSNextEvent + 2046
31 AppKit 0x00007fff22c79545 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1364
32 AppKit 0x00007fff22c6b869 -[NSApplication run] + 586
33 AppKit 0x00007fff22c3fa6c NSApplicationMain + 816
34 TurboTax 2021 [phone number removed]36a467 main + 39
35 libdyld.dylib 0x00007fff2046df3d start + 1

This is on Big Sur.

Ideas?

[MoniqueLO_]

Please feel free to contact Customer Support so you can speak with someone who can assist you.

@BrianM_2021

[BrianM_2021]

I spent 2 plus hours on the phone with them yesterday and getting nowhere.  The call was escalated three levels to only end up with a support person who didn't even know about Macs.  The final result was being given the answer that you must run as root (Admin) even though for years you didn't need to do so for TurboTax.  Not to mention that for the last 2 weeks  TT21 worked just fine on the system in question. 

Any competent Mac (or Unix) programmer will know that having to run as root is a totally unacceptable answer for any program other than System administration tools.  It is a critical system security risk! I posted here hoping to get an answers from someone who might at least be knowledgeable about Macs.

[macuser_22]

---

@BrianM_2021 wrote:

I spent 2 plus hours on the phone with them yesterday and getting nowhere.  The call was escalated three levels to only end up with a support person who didn't even know about Macs.  The final result was being given the answer that you must run as root (Admin) even though for years you didn't need to do so for TurboTax.  Not to mention that for the last 2 weeks  TT21 worked just fine on the system in question. 

Any competent Mac (or Unix) programmer will know that having to run as root is a totally unacceptable answer for any program other than System administration tools.  It is a critical system security risk! I posted here hoping to get an answers from someone who might at least be knowledgeable about Macs.

---

TurboTax for Mac has always required administrator rights.

https://ttlc.intuit.com/community/installing/help/turbotax-for-the-mac-installation-troubleshooter/0...

[BrianM_2021]

Admin rights for INSTALLATION, not for running, and that makes sense to need it to install.  Check minimum-system-requirements-for-turbotax-mac-software and notice it specifies nothing about Admin requirements to RUN the software.  And until just this last week, it ran just fine without Admin rights.  Something has changed and broken it.

[Jeanlj]

Did you try to remove just the one file in the Mac library? I posted detailed instructions yesterday in this thread to just remove the file: ~ library/Caches/KSCrash/Turbotax

I struggled with the problem for weeks--see my earlier posts.  The complete uninstall did NOT work for me.

I had created a 2nd user account with admin privileges as a very very inconvenient workaround. However, by deleting this single file, my TT21 Deluxe launched fine on my primary user account. Good luck!

[BrianM_2021]

No, I have not tried that.  I had tried removing everything related to TT21 in the ~/Library paths though.  Interesting!

Looking on the system, I find that ~/Library/Caches/KSCrash/TurboTax is a directory, not a file like you stated, so I removed the directory and the sub-dir contents.  And..... It WORKS!!  TT21 running as a user level again!  Thanks!!