Hi, the error message window (with a yellow exclamation point graphic with the TurboTax red circle and white check mark) reads:
"Oh dear. turboTax ran into a problem and has to shut down. Next Time you launch TurboTax, be sure to install any updates we offer before you you work on your taxes again." (There is a 'Save Before Quitting' button and a 'Don't Save Before Quitting' button).
Where I was right before the crash:
I clicked on the Personal tab in TurboTax, selected 'Personal Income', choose the option to work on what I want ( I did not choose the 'Visit all' option). At the very bottom there is a choice to select Miscellaneous Income (not reported on other 1099 forms). I selected that, typed in about 5 or 6 lines of entries and the crashed occurs (pretty much in the exact spot every time). I am just typing in plain text in the description field.
In the Mac 'Console' utility, there is no 'Crash Report' filed; however, under 'Log Reports' there is a fairly lengthy log file generated at the time of the crash. The file under Logs is called: com.intuit.turbotax.2021.2022-04-05_16-26-36-1420000
Here is the 'beginning' section of the log file that was generated in the Console:
Blech! Can't set logger: com.intuit.cg.fs.common.logging.Log4jLogger
2022-04-05 09:26:38.608 TurboTax 2021[5696:217686] tpsLocalPrinter.postMonoInitCall.Start
2022-04-05 09:26:38.609 TurboTax 2021[5696:217686] tpsLocalPrinter.postMonoInitCall.End
2022-04-05 09:26:38.957 TurboTax 2021[5696:217686] newDateString 09:26:38
2022-04-05 09:26:38.959 TurboTax 2021[5696:217686] config instance while setting:<DataCaptureConfig: [phone number removed]f0>
2022-04-05 09:26:38.959 TurboTax 2021[5696:217686] startDispatch
2022-04-05 09:26:38.960 TurboTax 2021[5696:217686] Event property value length should not be more than 999
2022-04-05 09:26:38.960 TurboTax 2021[5696:217686] Event property value length should not be more than 999
2022-04-05 09:26:38.960 TurboTax 2021[5696:217686] Event property value length should not be more than 999
2022-04-05 09:26:38.960 TurboTax 2021[5696:217686] Event property value length should not be more than 999
The log file goes on for quite a while. I searched within the generated log file and looked for the word 'exception' - it returned this: zpExceptionBase: error code = 900 source file = /opt/QuickBuild/workspace/CTP/TpsBridge/build/darwin/Src/High/SS/FormCalc/calcCSC2.cpp, line 3114{
"2 TurboTax 2021 [phone number removed]41766c _ZN15zpExceptionBaseC1EtPKcib + 44",
"Type" : "PN6Intuit3Ctg3Pta27ComponentFrameworkExceptionE"
I searched for 'Exception Type' within the Console log file but it did not return anything.
There is a new ~Library/Caches/KSCrash/TurboTax/Data folder that is generated. Inside the Data folder were two files: ConsoleLog.txt and CrashState.json
The ConsoleLog.txt is empty
The CrashState.json file had a small amount of code in it relating to the number of crashes.
I did delete all the folders and files in the ~Library/Caches/KSCrash/ area relating to TurboTax then emptied the trash. I reopened TurboTax. It launches, check for updates (say there is none, loads my data (can see calculated refunds on left top corner), then the exact same error message pops up before I can type in anything. The error message is:
"Oh dear. TurboTax ran into a problem and has to shut down...."
I greatly appreciate help! I have spent at least 30 to 40 hours or work on this - been using TurboTax for the Mac for last 10 years or so.
