Employee TurboTax Specialist
Member profile
Activity Feed for KatrinaLO
- Posted Re: Cancel refund on After you file. 31 seconds ago
- Posted Re: How can I retrieve Last year's taxes here if I forget info? on After you file. 3m ago
- Posted Re: How do I find last years Adjusted Gross Income? The app doesn’t allow me to look at last year... on After you file. 14m ago
- Posted Re: Filling stutus is wrong on After you file. 33m ago
- Posted Re: Tax refund on After you file. 37m ago
- Posted Re: Talk to customer representative on Get your taxes done using TurboTax. 42m ago
- Posted Re: How do I update my account info so I can receive my refund on After you file. 44m ago
- Posted Re: Is there issues going on, I'm having trouble. It won't let me put in my wages then it skipped... on Get your taxes done using TurboTax. 2 hours ago
- Posted Re: I chose the TurboTax iOS app because it offered a $20 discount on the deluxe package. However... on Get your taxes done using TurboTax. 2 hours ago
- Posted Re: How can i get a copy of my 2019 1040 to submit for a financial assistance application? I do n... on After you file. 2 hours ago
- Posted Re: How I download my past tax returns? The instructions haven't kept up with updates. Help? on After you file. yesterday
- Posted Re: 1009-G state tax refund on Get your taxes done using TurboTax. yesterday
- Posted Re: How do I get a card? on After you file. yesterday
- Posted Re: I have filed my fed and state taxes. I am able to print the returns but I no longer have acce... on After you file. yesterday
- Posted Re: I need to get my prior two tax returns for my attorney on After you file. yesterday
- Posted Re: I just added my 1099-g to my taxes and it increased my refund but i dont see the changes on t... on After you file. yesterday
- Posted Re: How can I move past the state taxes entry if one set of boxes has been prefilled? on After you file. yesterday
- Posted Re: State property tax credit get filed free too? on Deductions & credits. yesterday
- Posted Re: I am trying to file but the "review" button in tax breaks will not open and the "social secur... on Get your taxes done using TurboTax. yesterday
- Posted Re: How do i transfer my w-2 from quick books? on Get your taxes done using TurboTax. yesterday
31 seconds ago
Please see below for more information on canceling a filed or pending tax return:
https://ttlc.intuit.com/community/e-file/help/can-i-cancel-a-pending-return/00/25957
... View more
3m ago
You can use this link https://myturbotax.intuit.com/account-recovery/ to recover your account with your phone number. If that doesn't work there is a small blue link at the bottom that says Try something else. If you click on that you can locate your account by using your SS#, name, and birthdate.
If you still can't access your account, you can contact TurboTax Support for assistance by following this link https://support.turbotax.intuit.com/contact/
... View more
14m ago
Please see the information below for assistance in locating your last year's AGI:
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/00/25947
... View more
33m ago
Please see the information below on why your status may not be updated when tracking:
https://ttlc.intuit.com/community/after-you-file/discussion/where-s-my-refund-is-not-showing-my-tracking-status-why/00/165806
... View more
37m ago
Please see below for more information on canceling a filed or pending tax return:
https://ttlc.intuit.com/community/e-file/help/can-i-cancel-a-pending-return/00/25957
... View more
42m ago
Please see the following TurboTax FAQ for assistance with transmitting your return:
https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609
... View more
44m ago
Please see the information below on updating your account information:
https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-information/00/25927
... View more
2 hours ago
This issue may be resolved by clearing your cache and cookies on your browser. Please see the following instructions on how to clear your cache.
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
See here for instructions on clearing your cookies.
https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
... View more
2 hours ago
Please see the Customer Support phone number below for further assistance:
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/
... View more
2 hours ago
See this TurboTax support FAQ for accessing prior year tax return from the IRS:
https://ttlc.intuit.com/community/prior-year-return/help/can-i-get-a-copy-of-my-tax-return-from-the-irs/00/26053
... View more