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TurboTax Help

Remove and reinstall TurboTax for Mac

To remove TurboTax from your computer, you'll need administrative rights.

Note: Substitute XX in these instructions for the 2-digit tax year of your TurboTax software.

  1. Remove the application TurboTax [version] 20XX in the Applications folder.
    • Version is the version of TurboTax you currently have installed, such as Basic, Deluxe, Premier, Home Business.
  2. In the Finder, select Go Go To Folder.
  3. Enter ~/Library and select Go.
  4. Remove the following files and folders (~/Library represents the Library folder in the current user’s home folder):
  • ~/Library/Application Support/TurboTax 20XX
  • ~/Library/Caches/com.intuit.TurboTax.20XX
  • ~/Library/Caches/TurboTax 20XX
  • ~/Library/Preferences/com.intuit.TurboTax.20XX.plist
  • ~/Library/Preferences/com.intuit.TurboTax.20XX.LSSharedFileList.plist
  • ~/Library/Saved Application State/com.intuit.TurboTax.20XX.savedstate
  • ~/Library/Cookies/com.intuit.turbotax.20XX.binarycookies
  • ~/Library/WebKit/com.intuit.turbotax.20XX
  • ~/Library/Containers/com.intuit.turbotax.mac20XX
    • (This folder will only appear if you installed from the Mac App Store instead of a CD or download.)
  • ~/Library/ApplicationSupport/com.apple.sharedfilelist/com.apple.LSSharedFileList.ApplicationRecentDocuments/com.intuit.turbotax.20XX.sfl
    • (This folder will only appear for OS X 10.11, El Capitan.)
  • ~Library/Caches/KSCrash/TurboTax

Once you've removed those files and folders:

  1. Empty your Trash.
    • Check first to that there's nothing in Trash you want.
    • If you get any errors deleting the above folders from Trash, restart your Mac and empty Trash again.
  2. Install TurboTax again from the CD or download file to the Applications folder.
  3. Start TurboTax from the Applications folder and let it run the updates.
  4. Empty the Trash again.
  5. To make sure everything is working smoothly, restart your Mac again.

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