KatrinaLO
It sounds like a simple fix--HOWEVER--It takes a couple of hours to meticulously go through the library file to delete everything and restart and reinstall the software. This is NOT a permanent fix as a two days after my reinstall the problem started happening AGAIN!!! I had to uninstall and reinstall twice. The second time I did not shut the software down until I was all done with my taxes so it wouldn't "Update" and develop the problem again. It would be great if TT actually FIXED the problem instead of telling us about this band-aid solution. I wasted about 5 hours in total trying to make it work. I'd love for you to arrange for me to get a refund for this product!
LaurieB17
