Rejected E-File for Federal
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sjasmall
Returning Member

Rejected E-File for Federal

My Federal was rejected and I received this message:  IND-031-04: The primary taxpayer's AGI or Self-select PIN from last year does not match IRS record.

 

In 2019, I filed as surviving spouse (husband died 4/15/2019) and this year, 2020, I am filing single.  The AGI is correct for 2019 and I am using the PIN which was used last year.  2019 E-File was rejected last year as well so I had to print and mail the 2019 return.  How can I fix this?

4 Replies
BrandiLO
Intuit Alumni

Rejected E-File for Federal

For more information about rejection code IND-031-04, please click here.

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WEST5
Returning Member

Rejected E-File for Federal

The AGI is correct for 2019 and I am using the PIN which was used last year but when I tried to e file my 2020 return it was rejected several times. My return was filed in 2019 by someone on my behalf not sure if that is what is causing the problem? How do I fix this issue?

LinaJ2020
Employee Tax Expert

Rejected E-File for Federal

To locate your corrected AGI, click here:   Find your AGI  

If you have verified your AGI is correct and got rejected,  I will suggest you to print out your tax forms and paper file to the IRS.  To see explanations, click here:

 

Correct AGI got rejected

 

@WEST5

 

 

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VolvoGirl
Level 15

Rejected E-File for Federal

Try entering 0 for the AGI.

 

When did you file 2019? If it was late in the year or you mailed it, try putting in 0 (zero) for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.


For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-...

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