Are you sure that you're using the same account you used to file your 2019 return? To check all accounts registered to you, please click here. ... View more

If there is no record of your return, or the system says the information is wrong, please make sure you are entering the correct social security number, filing status, and refund amount.   To verify your Social Security Number: If you filed a Form  1040 , the Social Security Number is shown on Page 1 in the upper right-hand corner. If you filed a Form  1040NR , the Social Security Number is shown on Page 1 in the upper right-hand corner. If you filed a Form  1040PR , the Social Security Number is shown on Page 1 in the upper right-hand corner. If you filed a Form  1040SS , the Social Security Number is shown on Page 1 in the upper right-hand corner.  To verify your refund amount: If you filed a Form  1040 , the Refund Amount is shown on Line 35a. If you filed a Form  1040NR , the Refund Amount is shown on Line 35a. If you filed a Form  1040PR , the Refund Amount is shown on Line 14a. If you filed a Form  1040SS , the Refund Amount is shown on Line 14a.  To verify your filing status: If you filed a Form  1040 , the Filing Status is shown on the top of the form above your name and social security number. If you filed a Form  1040NR , the Filing Status is shown on the top of the form above your name and social security number. If you filed a Form  1040PR , the Filing Status is shown on Page 1, Part 1, Line 1. If you filed a Form  1040SS , the Filing Status is shown on Page 1, Part 1, Line 1.   If you cannot track your refund on the IRS refund tool despite confirming your information is correct, please click here for some more tips. ... View more

Please click here for steps to contact customer care. You may also respond here in this forum with your issue, and we can do our best to assist you. ... View more

If you lost your activation code, you must contact customer care. Please click here for more information and click here for the contact form. ... View more

Every tax return is processed separately. Y ou'll have to speak directly to IRS to find out more about the missing 2019 refund. Please click here for more information.  ... View more

Most tax returns process within 21 days. However, some may take longer. TurboTax does not receive any updates on the status of returns once the IRS accepts them. This means that we can't say when you will receive your refund. You can track your refund at www.irs.gov/refunds. If it's been longer than 21 days since you e-filed and the IRS accepted your return, you'll have to speak directly to IRS to find out more about the delay. Please click here for more information. Unfortunately, due to the pandemic and the volume of calls, the IRS will only allow a certain amount of individuals to hold on the line before they cut off that ability and request you call back later.  ... View more

For instructions to access a copy of your current year return, please click here. ... View more

TurboTax has identified an issue, and credits have been issued to rectify this.  There are no steps you need to take. TurboTax will process this credit automatically.  ... View more

Have you already efiled your return? If so, it's too late to make changes to that information. Otherwise, please click here for some helpful steps. ... View more

For more information about rejection code IND-031-04, please click here. ... View more