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TurboTax Help
Intuit

TurboTax Online steps for e-file reject IND-031-04 or IND-032-04: The AGI or self-select PIN from last year doesn't match IRS records

If the 2019 adjusted gross income (AGI) you entered for yourself (or your spouse, if filing jointly) doesn't match what's in the IRS database, you'll get these rejections:

  • IND-031-04: The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records
  • IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records

Follow these steps to fix your return:

  1. In TurboTax, select Fix my return
  2. On the Let's fix your returns and then refile screen, select Fix it now or Revisit
  3. You'll have the option to select how you want to proceed with the error
    • You can select File by mail instead to print your return as-is and mail it to the IRS. You won’t have to deal with AGI issues and can skip the rest of these instructions
  4. You can correct your AGI by entering the AGI from your originally-filed 2019 return. Select Continue e-filing to resubmit your return
    • If you didn't file last year, enter 0
    • If you only filed a return for a stimulus payment in 2019 using TurboTax Stimulus Registration or the IRS Non Filers: Enter Payment Info, enter 1
    • If you don't have a copy of last year's return, order a tax return transcript and look for the line ADJUSTED GROSS INCOME
    • Don't pull your AGI from your W-2. The same goes for 1099 forms
    • Don't use the AGI from your amended 2019 return. Always get it from the first return you filed, even if that AGI was technically incorrect (for example, if you forgot a W-2)
    • See Other situations below for more guidance
  5. The next screen will ask you to confirm your AGI. If it's correct, select This is my 2019 AGI
  6. Follow the instructions to finish and refile your return. If your state got rejected, we'll help you refile that, too
  • If you filed a 2019 return but somebody claimed you as a dependent, enter the AGI from your 2019 return, not theirs
  • If you filed jointly last year but separately this year, enter the full AGI from your joint 2019 return. The same goes for recently-widowed or divorced taxpayers who filed jointly last year
  • If you're filing jointly this year but were married filing separately last year, enter each spouse's AGI from their respective 2019 returns. The same goes for newlywed couples

For some reason, the IRS has a different AGI in their database. Follow these tips to fix your return.

  1. Requst a free tax return transcript of your 2019 return. Also, get a transcript for your spouse if you're filing jointly in 2020 and your spouse filed a separate 2019 return
    • If you're unable to order an IRS transcript, enter 0 as your AGI
  2. On your transcript, look for ADJUSTED GROSS INCOME (it may be on page 2). This is the number in the IRS database. Make sure the AGI you enter matches this number exactly
  3. If this still doesn't work, file a paper return

If you know the 5-digit signature ID (also called a self-select PIN) you used to sign last year's return, you can use that instead of your AGI. Don't enter it as your AGI. Instead, follow these steps.

  1. In TurboTax, select Fix my return
  2. At the Keep going to refile your federal return message, select File from the menu (on mobile devices, select the menu icon, then File)
  3. Select Continue, then Start next to Step 3: Get ready to save and file your returns
  4. Choose I want to e-file and on the next screen (Last year's tax info), select Edit
  5. Keep going until you reach the We need to check your adjusted gross income (AGI) screen
  6. Select I can't get the 2019 tax return, then select Continue
  7. On the Ok. These options don't require a 2019 tax return screen, select Print and file by mail or Use the 5-digit self-select PIN that was created last year, and follow the instructions to enter your PIN and re-file your return

Your signature ID is a random 5-digit number you entered last year, right before you transmitted your return. It's not the 5-digit PIN you got from the IRS, unless you chose to reuse the same number (which you can). We don't store your signature ID in your account, and you won't find it on your printouts. You would've had to memorize it, write it down, or take a screenshot.

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