TurboTax Online instructions for E-file reject IND...

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TurboTax Help

TurboTax Online instructions for E-file reject IND-031-04 or IND-032-04: The AGI or Self-select PIN from last year doesn't match IRS records

The IRS requires your 2019 adjusted gross income (AGI) or the Self-select PIN you entered for yourself and/or your spouse last year to verify your identity for e-filing your 2020 return.

If the 2019 adjusted gross income (AGI) or Self-select PIN doesn't match the numbers in the IRS database, you'll get one or both of these rejections:

  • IND-031-04: The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records
  • IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records

Even if you believe you entered the correct information, follow the solution below to make sure you didn't overlook anything.

  1. Sign in to your account and select the Fix my return button.
  2. On the Let's fix your returns and then refile screen, select Fix it now or Revisit .
  3. On the following screen, you'll have the option to select how you want to proceed with the error.
    • You can select File by mail instead to print your return as-is and mail it to the IRS. You won’t have to deal with AGI issues and can skip the rest of these instructions.
  4. Or you can correct your AGI by entering the AGI from your originally-filed 2019 return (enter 0 if you didn't file last year) and select Continue e-filing to resubmit your return.
    • If you only filed a return for a stimulus payment in 2019 using TurboTax Stimulus Registration or the IRS Non Filers: Enter Payment Info, enter 1 for your AGI.
    • If you don't have a copy of last year's return, get your AGI from a free IRS transcript. On the transcript, look for the line ADJUSTED GROSS INCOME
    • Don't pull your AGI from your W-2. The same goes for 1099 forms.
    • Don't use the AGI from your amended 2019 return. Always get it from the first return you filed, even if that AGI was technically incorrect (for example, if you forgot a W-2).
    • See Special AGI Situations below for additional help.
  5. The next screen will ask you to confirm your AGI. If it's correct, select This is my 2019 AGI
  6. Follow the instructions to finish and refile your return. If your state got rejected along with your federal, we'll help you refile that too.

Don't overthink it. Your 2019 AGI is exactly what it says: the AGI amount from your originally-filed 2019 tax return.

For some reason, the IRS has a different AGI in their database. You need to find out what number they have so you can e-file.

Start by getting a free IRS transcript for your 2019 return.  (If you're filing jointly in 2020 but your spouse filed their own return in 2019, also get a transcript for your spouse).

On your transcript, look for ADJUSTED GROSS INCOME (you may need to look on page 2). This is the number in the IRS database. Make sure the AGI you enter matches this number exactly.

If you're unable to order an IRS transcript, try entering 0 as your AGI, assuming you haven't already gone that route. You can also try entering last year's signature ID (instructions below).

Failing that, you can opt to file a paper return; follow the solution steps above, except select File by mail when it appears.

If you know the 5-digit signature ID (aka self-select PIN) you used to sign last year's return, you can use that in lieu of your AGI. Don't enter it as your AGI. Instead, follow the steps below.

Your signature ID is a random 5-digit number you entered last year, right before you transmitted your return. It's not the 5-digit PIN you got from the IRS, unless you chose to reuse the same number (which you can). We don't store your signature ID in your account, and you won't find it on your printouts. You would've had to memorize it, write it down, or take a screenshot.

Here's where to enter last year's signature ID as your self-select PIN:

  1. Sign in to your account and select the Fix my return button.
  2. At the Keep going to refile your federal return message, select File in the left menu (on mobile devices, select the menu icon in the upper-left corner, then tap File).
  3. Select Continue on the Welcome back screen. Don't select Fix my return, as this will take you to the wrong place.
  4. Select Continue, then Start next to Step 3: Get ready to save and file your returns.
  5. Choose I want to e-file and on the next screen (Last year's tax info) select Edit.
  6. Keep going until you reach the screen To e-file successfully, the IRS needs...
  7. On that screen, select I can't get the 2019 tax return. I’ll print and mail or use the self-select PIN I created last year, and follow the instructions to enter your PIN and re-file your return.

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