CD will not load

[MatthewS1]

You can still install TurboTax if your CD will not work.

Start by setting up your TurboTax account if you don't already have one with us.

Then, contact us and a Support Representative will push a download into your TurboTax account.

Once that's been done, simply sign in to My Downloads to download your TurboTax software.

Let me know if you have further questions.

[schulzel7071]

Purchased a home & business at sams but it will not download.

[LeonardS]

This reply was provided by MatthewS1

"You can still install TurboTax if your CD will not work.  Start by setting up your TurboTax account if you don't already have one with us.  Then, contact us and a Support Representative will push a download into your TurboTax account.  Once that's been done, simply sign in to My Downloads to download your TurboTax software."

[maxherb]

I put my TurboTax Deluxe2019 CD into my computer and nothing happened. I had my code available but nothing has happened.

I am used to  something happening shortly after inserting the

CD and then prompts telling me what to do. Today nothing is happening. Could i just get the download because I have paid for this CD. I finally got my paperwork in order and I wanted to start doing my taxes.

Maxine <removed>

[email address removed]

[gunslinger70]

CD is not loading

[VolvoGirl]

If you have WIndows 10 and the CD won't load see

https://ttlc.intuit.com/community/bugs-and-error-messages/help/nothing-happens-when-i-insert-the-cd-...

Windows Troubleshooting Installation…..

https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-...

Or download it instead.  How to download Turbo Tax if you can't use the CD

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

[drwho602]

I did try downloading and it still did not load

[xmasbaby0]

@drwho602 Does your computer meet the system requirements for the CD/download?   You can only use the CD/download with a full PC or Mac---not a mobile device.

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971

To find your license code:

 https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

https://ttlc.intuit.com/community/tax-topics/help/my-code-doesn-t-work/01/871966

https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-requests-license-activation-at-every...

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

[zjmy-we72-teln-bd8d]

My Turbo Tax Premier 2021 CD will not install on my desktop machine. I cannot find a way to download anything from Install TurboTax.com using the Turbo Tax CD/Download
Sign in function. my password is not recognized.

[EbonyA]

If you tried all the suggestions provided in the thread and your issue persists, please contact support via phone for assistance . In the interim, please review the FAQ's below:

How to download software purchased from Turbo Tax

Installing Download Software

@zjmy-we72-teln-bd8d

[cg711]

turbo tax cd will not load 2021

[MichelleLO]

If your CD will not load, you can download your software from InstallTurboTax.com. Please see the below help article for more information.

How to install TurboTax CD/Download software with license code

@cg711

[manovicki]

I tried using the cd and I also tried downloading.  Both with the same result, will not install.

[xmasbaby0]

@manovicki Does your computer meet the system requirements?

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...