How do I cancel order

[Siever13]

you processed my order for turbotax online last year, charged my account, i did not download it and i want my money back.   called you and you didn't return a callback.  your service sucks.  Now i got a notice that you are gonna charge my account again this year and that is not gonna work for me.   what kind of a scam are you running here...Glenn Sieve

[DoninGA]

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@Siever13 wrote:

you processed my order for turbotax online last year, charged my account, i did not download it and i want my money back.   called you and you didn't return a callback.  your service sucks.  Now i got a notice that you are gonna charge my account again this year and that is not gonna work for me.   what kind of a scam are you running here...Glenn Sieve

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This sounds like you requested an Advantage subscription where the TurboTax software is sent to you each tax year in November.  Cancel your subscription.

See this TurboTax support FAQ for how to cancel an Advantage subscription - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/cancel-turbotax-adv...

You can also contact TurboTax support for account assistance.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[fortunebryan]

Please cancel my order for Turbo Tax

Ella Vonne West

[VolvoGirl]

@fortunebryan   Sorry we can't do that for you in this public user forum,  Are you on the Advantage auto renew plan?

You can sign into your Turbo Tax Advantage account and under Your Product, select to Remove Product.  Once you remove the recurring product order, the Turbo Tax Advantage subscription will be cancelled as well.

How to cancel Turbo Tax Advantage

https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

If you missed the cancelation deadline for this year's TurboTax product, simply wait until you receive your CD or download, then submit an online refund request within 60 days of receiving your product.

If you still got charged after you cancelled you might have another account.  First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address.  Run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery

[tigersar]

2022 Turbo tax Premier

[DoninGA]

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@tigersar wrote:

2022 Turbo tax Premier

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READ the answer in the post direct above your message.

[achildsart1]

I cancelled my Turbotax Advantage Program enrollment on 10/31/2022.  I am now receiving notices that I need to update my payment information so that they can send me the 2022 version of Turbotax Premier (which I do not want).  I have been unable to reach anyone to help me.  Dave

[VolvoGirl]

@achildsart1  Check if you have another account.  Well if your credit card info is wrong then they won't be charging you.

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

You can sign into your TurboTax Advantage account and under Your Product, select to remove product. Once you remove the recurring product order, the TurboTax Advantage subscription will be cancelled, as well.

How to Cancel my Advantage Account
https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

If you missed the cancellation deadline, simply wait until you receive your TurboTax product, then submit an online refund request within 60 days of receipt here, https://support.turbotax.intuit.com/forms/refund-request.jsp

[pathappe]

I purchased Turbo Tax for 2022 for 70.00 on 11/18/22 and the download did not take place. I do not have the program on my Computer and it is impossible to speak to anyone. I want a refund for my purchase,

[DoninGA]

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@pathappe wrote:

I purchased Turbo Tax for 2022 for 70.00 on 11/18/22 and the download did not take place. I do not have the program on my Computer and it is impossible to speak to anyone. I want a refund for my purchase,

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Did you sign onto your download account to download the 2022 installation file - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts&cgcview=downloads

Find download using Windows - https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-windows-software-download/0...

Install TurboTax for Windows - https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-wind...

Any account issues are handled by TurboTax support.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

[xmasbaby0]

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971

To find your license code:

 https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[ardonohue]

Please cancel 

QSTCA

[removed]

[removed]

[xmasbaby0]

@ardonohue It is not clear what you are trying to cancel since the filter removed some of the information you posted.  But this is the very PUBLIC user forum, which can be seen by anyone.  Do not post personal information here.  This is not the place to resolve any sort of order or billing issue.  We have no access to your account.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[slefebvre]

How do I cancel MA download

[Critter-3]

What is an MA download ?