@Siever13 wrote:
you processed my order for turbotax online last year, charged my account, i did not download it and i want my money back. called you and you didn't return a callback. your service sucks. Now i got a notice that you are gonna charge my account again this year and that is not gonna work for me. what kind of a scam are you running here...Glenn Sieve
This sounds like you requested an Advantage subscription where the TurboTax software is sent to you each tax year in November. Cancel your subscription.
See this TurboTax support FAQ for how to cancel an Advantage subscription - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/cancel-turbotax-adv...
You can also contact TurboTax support for account assistance. Use the key words Billing Issue
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
