Having trouble logging into TurboTax. Have used TurboTax in previous years but cant seem to access my account.
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New Member

Having trouble logging into TurboTax. Have used TurboTax in previous years but cant seem to access my account.

 
27 Replies
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Expert Alumni

Having trouble logging into TurboTax. Have used TurboTax in previous years but cant seem to access my account.

In order to recover your account through the account recovery page, you will need to provide either your phone number(recommended), email address, or User ID. Please refer to the following page to recover your account in TurboTax. https://ttlc.intuit.com/replies/3302318


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New Member

Having trouble logging into TurboTax. Have used TurboTax in previous years but cant seem to access my account.

What the **bleep** are you **bleep** doing? I don't want to join a community or intuit, I just want to get to my Turbotax account

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Level 15

Having trouble logging into TurboTax. Have used TurboTax in previous years but cant seem to access my account.


@cthomp5753 wrote:

What the **bleep** are you assholes doing? I don't want to join a community or intuit, I just want to get to my Turbotax account


What a great way to ask for help.  Calling the folks who can assist you a**holes.

 

Try This -

You have to sign onto your online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

 

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

 

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

 

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note:  The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

View solution in original post

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Level 15

Having trouble logging into TurboTax. Have used TurboTax in previous years but cant seem to access my account.

We are volunteers here who do not need to have profanity hurled at us.  You posted here to the community.

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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New Member

Having trouble logging into TurboTax. Have used TurboTax in previous years but cant seem to access my account.

Keeps asking for browser which I have. Help

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Expert Alumni

Having trouble logging into TurboTax. Have used TurboTax in previous years but cant seem to access my account.

Be sure to update your browser, as well as check for any updates within your computer. Sometimes a Windows update can cause things to appear to need an update. 

 

Another trick that can normally work, is to be sure and clear the cookies and cache on your browser, then restart a new browser after things are cleared. 

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New Member

Having trouble logging into TurboTax. Have used TurboTax in previous years but cant seem to access my account.

 
Highlighted
Expert Alumni

Having trouble logging into TurboTax. Have used TurboTax in previous years but cant seem to access my account.

If you need help recovering your account, please click here to be directed to account recovery.

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
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New Member

Having trouble logging into TurboTax. Have used TurboTax in previous years but cant seem to access my account.

Keeps asking to update google chrome. 

I have the latest version. 
I have repeatedly downloaded any way , and still can’t get to turbo tax. 
very frustrating compared to previous years! 

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Expert Alumni

Having trouble logging into TurboTax. Have used TurboTax in previous years but cant seem to access my account.

Please try clearing your cookies and cache. For instructions please click the following links: Clear Cookies - Clear Cache. If this does not work, I recommend trying another browser. If you prefer to speak with an agent, please click here to get in contact with customer care. Please be sure to enter the correct product, edition, and a detailed description of your issue. If you see a message that says "We can't find an answer to your issue", please click the "Try Something Else" drop down. Once you fill out the form you will be given a service ticket number and a phone number to contact customer care.

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Returning Member

Having trouble logging into TurboTax. Have used TurboTax in previous years but cant seem to access my account.

For years Turbo Tax has done my Taxes . This year I tried to log onto my account and it is INPOSSIBLE, you have changed everything. I have Google Chrome on my computer. It always goes to the page update your browser. I have tried about a dozen times to log into my account. I am giving up, I am honestly going to find another company to do my taxes. I like Turbo Tax but I am sorry, I need to get my taxes done but not by Turbo Tax. Good By

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Expert Alumni

Having trouble logging into TurboTax. Have used TurboTax in previous years but cant seem to access my account.

Are you able to try another browser?

 

You may also want to clear cache and cookies then restart Google Chrome.

 

You may also contact customer care here.

 

Please be sure to enter the correct product, edition, and a detailed description of your issue.  Once you fill out the form you will be given a service ticket number and a phone number to contact customer care.

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New Member

Having trouble logging into TurboTax. Have used TurboTax in previous years but cant seem to access my account.

I have been using turbo tax for 10 years and have never had an issue until now. Just spent an hour updating browsers cleaning cookies and caches and still can’t get into my account. Not sure what to do at this point 

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Expert Alumni

Having trouble logging into TurboTax. Have used TurboTax in previous years but cant seem to access my account.

You may contact customer care here if you continue to have this issue. Please first make sure you are using the same USER ID and Password that you have used in the past. 

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