Unfortunately, if you mailed your tax return and added a closed or invalid account you won't be able to change it. The IRS will mail you a refund check as applicable. Please see this TurboTax FAQ for more information: What if I entered the wrong bank account for direct deposit? ... View more

Are you using Windows? Have you completed all applicable updates? Please see this TurboTax FAQ for information on common installation and additional running issues and troubleshooting tips: Troubleshoot installation and running TurboTax for Windows. ... View more

If the initial attempt was successful have you checked Get My Payment to see if the payment was processed?   Please see this for more general information if you did not successfully complete the information on the first request, however the deadline has past: Update your stimulus payment direct deposit information ... View more

Please see this TurboTax FAQ regarding updating your bank account for the second stimulus payment. Update your stimulus payment direct deposit information.   Unfortunately it appears the deadline may have passed if it was not updated by January 16, 2021. ... View more

If you recently filed your 2020 tax return the IRS will not start accepting and processing e-filed tax returns until February 12, 2021. Once your return is accepted it typically takes about 21 days for the refund to be processed. Please see this press release for more information: 2021 tax filing season begins Feb. 12; IRS outlines steps to speed refunds during pandemic   This article also gives other dates and information if your return involves the Earned Income Tax Credit (EITC) or Additional Child Tax Credit (ACTC). ... View more

Is this in regards to a second stimulus payment? Have you checked your status on Get My Payment?   Here is some general information on the second stimulus payment: https://turbotax.intuit.com/stimulus-check/ ... View more

If you are using Quickbooks Self-Employed please see this FAQ from Quickbooks about downloading information into TurboTax specific to your mileage deduction. You may need to make adjustments per this FAQ. ... View more

Would you please clarify your question, what account number are you looking for? ... View more

You may have accidently started an amended return. If you accidentally began an amended return please see this TurboTax FAQ to cancel or delete it: How do I cancel or undo an amended return in TurboTax Online?     ... View more

You will need to contact customer support for your order number if you did not receive an email from us for a Desktop product.   If you used TurboTax Online last year, you can find your order number by following these steps: Log into TurboTax. Go to your Tax Home, by selecting Tax Home from the menu on the left side of your screen. Select Show to expand Your Tax Returns and Documents, and then select View order details. Once you have your order number, look up the details here. ... View more