Having trouble logging into TurboTax. Have used TurboTax in previous years but cant seem to access my account.

[xmasbaby0]

@CWRose49 Did you already purchase and pay for desktop?

f you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

[williejamesgoodall]

Yes I am having problems login

[ChondelLO]

For steps on how to recover your TurboTax account please visit the Help Article below. 

Please click here for Customer Support.  @williejamesgoodall

Account Recovery Request

[michaelcasanento]

I have been having problems logging into my account it seems to be suspended and I think it was because I was putting the wrong password in , what’s more next step 

[xmasbaby0]

@michaelcasanento

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

[Surelymay]

I bc am ok if I get passed password

[MichaelG81]

Account Recovery Tool Here is the best way to get in. Follow the specific examples to get in. Remember to select "Try Something Else" under the password to enter your personal info and get all accounts associated with your info.

@meldash

[jleming6016]

I can access my TurboTax on all devices except on this Apple computer.

[SForrestLO]

@jleming6016

Are you trying to log in online, or access the CD/Download on the Mac? 

[8436022444]

My phone number is [phone number removed]. I keep getting a message to change my password which I do but when I go to sign in [email address removed] or [phone number removed] it doesn't work. HELP, I just want to get into my account.

[HeatherPLO]

For security purposes, please do not post any personal information on this public forum.  If you need assistance with account recovery, please see our Help Article for further instructions.  

@8436022444