Cannot Enter Social Security SSA-1099 Income

[co_diver]

When I try to enter Social Security SSA-1099 Income, I just get a blank window.  Clicked "Start" the first time, and got a blank window.  After that, it showed $0 and Update, but clicking "Update" just resulted in a blank window.  After looking through some Community posts, entered "Social Security Income" and "SSA-1099" in the search function, and clicked on the "Jump To" link, but again both just resulted in a blank window.

What is the deal?

[JohnB5677]

Please clarify your question.

Which software do you have

• Online
• Desktop/CD

What version of TurboTax

• Free
• Deluxe
• Premier
• Home & Business.

Are you able to get through each of these steps?

1. Select Wages & Income.
2. Chose [Pickup where I left off] then select [Select Social Security (SSA-1099, RRB-1099)]
3. Or select Retirement Plans and Social Security1099-R, IRAs, 401(k), early withdrawals
4. Select Social Security

Is this where you get the blank screen.

Have you 

1. Logged out and
2. Shut down the computer
3. Then re-started it.
4. Do you Know how to clear the Cash & Cokie's from your browser?
   1. If so , do that.

Now log back into TurboTax

If I've misunderstood your question, and this does not completely answer it, please contact us again and provide some additional details.

[VolvoGirl]

If you can't enter your Social Security in the boxes try deleting the form. See this thread for things to try. There are posts for 2023 at the end,
https://ttlc.intuit.com/community/retirement/discussion/i-keep-attempting-to-enter-both-my-spouse-an...

In the box with $0 income double-click in that box and a Supporting Details window should open where you can enter the correct amount. Or highlight the box and use Ctrl + I to open the Supporting Details window

[co_diver]

I am using a Dell XPS desktop running Windows 10 (which I have used Turbo Tax on for several years).  I am running Turbo Tax Deluxe 2023 (downloaded).  Last update was yesterday (when I started TT today it did not do an update).

I don't believe this is a memory issue.  I was able to enter 1099R and 1099INT data, and import 1099DIV data without any problem.  This morning I did a Clear Cache on the browser (Chrome), and restarted the computer.  No change.

One other thing I tried yesterday was to start a new return, and the first thing I did after entering the Personal Info data was go straight to Wages & Income -> Social Security (SSA-1099, RRB-1099) and selected [blue] Start.  The window under the menus went blank.  When I went back, [blue] Start] was replaced by [gray] Update, it showed a value of $0.  Selecting Update results in the same blank window.

Incidentally, a few others not germane to the return I'm working on, e.g. Wages and Salaries and Stocks, Cryptocurrency, Mutual Funds, Bonds, Other behave the same way - blank window.  Note: I have not tried every selection.  While I used to be a SW Systems Engineer and Tester, it's not my job anymore...

[co_diver]

VolvoGirl,

Please see my previous reply for more details.  Also, when I double-clicked on the Social Security (SSA-1099, RRB-1099) $0. amount "box", an Amount Description box popped up saying:

Social Security Benefits

Here are the Social Security and Railroad Retirement benefits you've entered so far:

Social Security Benefits

and nothing else.  No data, nothing.

[CatinaT1]

Were you able to solve your issue? If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service  

[slimtex]

Try running turbotax in Adminstrator mode by closing turbotax then reopen turbotax right click on icon and "run as adminstrator".  This worked for me and can enter the SSA-1099 information.  Also must start in adminstrator mode every time you start turbotax.

[co_diver]

slimtex, you nailed it!  I had called TurboTax Tech Support, and the guy I talked said he had never seen my issue before, but we used Form view to enter some of the data.  However, running TurboTax in Administrator mode did the trick 100%!  Thanks for the tip slimtex!

Dave

[b43j46]

Didn't work!!! I have downloaded turbotax multiple times, deleting previous copies. I have premier windows PC. There are NO SSA 1099 forms. NOTHING WORKS!!!!!!!!!!!!!!!!

[DoninGA]

@b43j46 If you are using the TurboTax Premier desktop edition for Windows, try this procedure -

Save your tax return and close the TurboTax program

Right click on the TurboTax icon

Click on Properties

Click on the Compatibility tab

Check the box Run this program as an administrator

Click on Apply and OK

Start the TurboTax program and see if the problem persists

To enter Social Security benefits reported on form SSA-1099

Click on Federal Taxes (Personal using Home and Business)
Click on Wages and Income (Personal Income using Home and Business)
Click on I'll choose what I work on (if shown)
Scroll down to Retirement Plans and Social Security
On Social Security (SSA-1099, RRB-1099), click the start or update button

[Weboats98]

I keep getting a blank screen when I use the jump to feature.

Has anyone figured a way around this issue?

[alaskataxfiler]

Related issue. I have a SS Benefits 1099-SM and Turbo-hax bug demands a 6 digit business code which does not exist on the 1099. What's the deal? Program waits until the very end, won't allow e-file, and shafts me with a 'you can mail in a copy'. Very poor value for $80 and I'm thinking a refund is due.

Not to mention another bug. Asked if I wanted to use the same bank auto deposit as last year. I said yes, the routing number and account number are the same, but Turbo-hax fails to accept that as well. What's the deal??

[HollyP]

Try this, if you are using TurboTax Desktop.
 

1. Save your tax return.  Close the TurboTax program.
2. Right click on the TurboTax 2023 icon on your computer screen.
3. Click on Run as Administrator
4. Start the TurboTax program and continue your tax return.  See if the problem has been resolved.

If you are using TurboTax Online, try this:
 

1. Log into your return, then click pick up where I left off.
2. Select Tax Tools from the left menu.
3. Select Tools
4. Select Topic Search
5. Search ssa 1099, and select go.

If this doesn’t work, then contact support for additional assistance. 
@Weboats98

[HollyP]

It sounds like you may not have entered your SSA income in the correct section. Try going back into Wages & Income and deleting the entry, then re-enter it following these instructions.  @alaskataxfiler 

[el-310677]

Thank you Sooo Much! worked like  charm, " Run as administrator"