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Level 1

Solved

Rejected taxes

Forum|Forum|6 years ago
October 16, 2019
43 replies
3 views

IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records.

Best answer by DoninGA

You have to enter the 2017 AGI as shown on the 2017 tax return -

Form 1040 – Line 37
Form 1040A – Line 21
Form 1040EZ – Line 4

If you filed a 2017 late in 2018 or you did not file a 2017 tax return, then enter a 0 (zero) for the 2017 AGI and e-file again. If the IRS rejects the tax return again then you will need to print and mail the tax return.

See this TurboTax support FAQ for the procedure to print a tax return for mailing when using the online editions - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/01/26258

If you have taxes owed on the 2018 return then include a copy of the first rejection email you received when mailing the federal tax return so that you will not be penalized for filing after the due date if you filed an extension request.

Show previous replies

Aidengreen

Level 2

So what must u do

LindseyLO

Level 12

For help with rejected returns and how to fix them click here. If you are needed help with your AGI also click here.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Pchristen1

Level 2

How do I get my pin from last year

DaraLO

Level 12

Are you referring to a Self-Select PIN or an IP PIN?

If you're trying to sign your electronic return, you can use your Self-Select PIN from last year or create an entirely new one. Refer to the following FAQ: What is the difference between the five-digit Self-Select ...

To get your 6-digit IP PIN, follow the steps listed here: How do I get my 6-digit IP PIN? - Community

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Willmaye369

Level 2

I. Dont remeber my AGI

AkinaLO

Level 15

@Willmaye369 You can find your AGI in your prior-year tax return. Please follow the instructions below to find your AGI.

How do I find last year’s AGI? - Community

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Kg0512

Level 2

Didn't do my taxes last year

JeanneLO

Level 14

If you didn't file a 2018 federal tax return (or you haven't filed one yet), enter 0 as your AGI. Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/00/25947.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Shelly48487

Level 2

how do I fix this rejected

VolvoGirl

Level 15

Did it reject for the AGI?

For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-self-select-pin-from-last-year-doesn-t-match-irs/00/27197

When did you file 2018? If it was late in the year try putting in zero for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258

Be sure to attach copies of your W2s and any 1099s that have withholding on them. You have to mail federal and state in separate envelopes because they go to different places. Get a tracking number from the post office when you mail them for proof of filing.

AkinaLO

Level 15

To add to VolvoGirl's post, here's an article that will show you how to fix a rejected return.

How do I fix a rejected return? - Community

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Plizanich59

Level 2

I don't know that I think it was a d AGI number or something like that so I don't have it what do I do?

GFJES3

Level 2

Help

GFJES3

Level 2

My friend filed my taxes last year I don't know the amount for last year

DoninGA

Level 15

@GFJES3 wrote:

My friend filed my taxes last year I don't know the amount for last year

The 2018 AGI is on the 2018 Federal tax return you filed on Line 7

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on View adjusted gross income (AGI)

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.

If this is also rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Clarencecarter2000

Level 2

I entered the right one and it's still the same thing. I added up both of you AgI from 2018 and that should be the AGI

VolvoGirl

Level 15

What did you add up? You do not add anything. The AGI is not on your W2s. The AGI is only the amount on your 2018 return line 7.

You need your 2018 AGI to efile 2019. The AGI is on 2018 1040 line 7. If you filed a Joint return you use the same AGI for each spouse.
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947