Can't enter my w-2

[GuySmall]

Yeah I can't add a W-2.  When I click update it's just a blank screen.  It never gives me an option to add a W-2 to my income.

[BillM223]

So are you using TurboTax Online or desktop? If desktop, is it for Windows or Mac?

Are you saying that you can't add any W-2s at all, or just a second W-2?

[JanAnnDan]

I'm having the same problem.  I'm trying to add a new W-2 and all I get is a blank screen.  I've used TurboTax for several years but now I'm thinking I need to try a new version.  Shouldn't have these kind of bugs.

[MonikaK1]

Are you using TurboTax Online? Where were you in the program when you saw a blank screen?

If you are using TurboTax Online, check your Internet connection. Hardwired connections work best. Logging out of TurboTax and back in, changing browsers (Chrome generally works well), or clearing your cache and cookies often helps. 

Try the other troubleshooting steps in this TurboTax help article.

Every computer has a unique combination of components, settings, programs, services, and users. This means TurboTax can install and run flawlessly on one computer, but another computer's configuration can cause conflicts when installing, launching, or running TurboTax.

[alakes56]

says all updates are installed.  still cannot enter W2 info

[DoninGA]

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@alakes56 wrote:

says all updates are installed.  still cannot enter W2 info

---

Which TurboTax program are you using?  The TurboTax online web-based editions?  Or the TurboTax desktop download editions installed on a personal computer?  If the desktop editions, Windows or Mac?

[LindaS5247]

You should be able to enter your forms W-2 using the instructions below. ‌First try logging out of the program and logging back in.  Also try clearing your cache and cookies. ‌

Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

You may also try using another browser.  

If you are using TurboTax Online  you can enter your Form W-2 as follows::

1. Sign into your return
2. Click on" Pick up where you left off"
3. Click "Search" at the top right of your screen
4. In the search box, type "W-2"
5. Click on "Jump to W-2"               (See screenshots below for additional guidance)
6. Click on "Add a W-2" 
7. On the next screen if you do not want to upload your W-2 click on "Type it Myself"  
8. On the next screens you will be prompted to enter your W-2 information from your form

If you are using TurboTax Desktop, you can enter your Form W-2 as follows:

1. Open or continue your return
2. Click "Search" at the top right of your screen
3. In the search box, type "W-2"
4. Click on "Jump to W-2"               (See screenshots below for additional guidance)
5. Your screen will say "We'll start with your W-2", click the box "Work on my W-2" want to file
6. Your screen will say "Let's Start With a Bit of Info From Your W-2" , enter your Employer ID from Box b of your W-2"
7. Click on "Continue"
8. You can select to upload your W-2 or "Type it myself"
9. If you select "Type it myself" the next screens will prompt you for the information you see on your W-2.
10. If you selected "Upload it from my computer" you will be prompted to do so
11. Answer all follow-up screens

Your screens will look something like this:

To get to the "W-2" section of Turbo Tax, type "W-2" and click on the link "Jump to W-2":

Click on "Add a New W-2"" to add your spouse's W-2:

After you have entered your spouse's W-2 it will ask you who the W-2 belongs to:

Click here for additional information regarding editing your Form W-2.

Click here for additional information on importing your W-2. 

Click here for additional information on manually entering your W-2.

[jmkahl]

i entered 1 w2 and then exited turbotax

now i can't get back to the w2 section

[LindaS5247]

You can get to your W-2 section of TurboTax using the steps listed below.

If you are using TurboTax Online you can:

1. Go to "Wages & Income" 
2. Under "Your Income" you should see your W-2 listed.
3. Select "Add/Edit" to make changes.

Or you can:

1. Click on "Search" at the top right of your TurboTax screen.
2. Type "Form W-2" in the search bar
3. Click on the link "Jump to Form W-2 section of TurboTax".
4. Select "Edit" next to your Form W-2.

If you are using TurboTax Desktop, you can:

1. Type "Form W-2" in the search bar at the top right of your TurboTax screen.
2. Click on the link "Jump to Form W-2"
3. This will take you to your "Wages & Income" section of TurboTax where you entered your Form W-2.
4. Select "Edit" next to your Form W-2.

If you have additional questions regarding this, please return to TurboTax Community. We would be happy to help you.

[Peterwoch]

After update it is still not working. Error message: We recommend to revisit last topic. But it still is not working when doing that

[LindaS5247]

If TurboTax is not letting you complete your W-2 entries, you can try the steps below to see if something else may be affecting it:

• Go out of your program and go back in.
• Clear your cache and cookies.
• Try a different Web Browser.

You can also try: 

•  Log out of your TurboTax program, close the browser completely and then log back in.
• Temporarily turn off your firewall or anti-virus software that may block the transmission.
• If you are logged in multiple times on different computers, make sure you are only logged in in one place.
• Try using a different browser.
• Make sure you have a stable internet connection.
• Restart your computer in case there is lingering software conflicts.
• Try using an incognito or private window to sign in to bypass any cached issues.
• Make sure you have run all updates if you are using a desktop version of TurboTax. To do this, you can click on "Online" in the black bar across your TurboTax screen and select "Check for Updates".

Also, you may have a temporary server issue. Try again on several occasions if none of these steps help.

Click here to contact Turbo Tax Support for assistance.

Please return to Community if you have any additional information or questions and we would be happy to help.

[user17577058759]

I have a pdf copy of my w-2 and would like to bring it into turbotax desktop.  I can't find where to do it.  Do i have to enter manually?

[RogerD1]

No, you won't need to enter it manually.  When your first start on your W-2, TurboTax will ask for the Employer ID.  In some instances, the information can be imported automatically by entering a few additional numbers from the W2.  If not, the next screen will give you the option to Upload it from my computer, which will open file explorer.  Locate the PDF file, click on it, then click Open on the file explorer screen.  That will import the W-2 information into TurboTax.

Be sure to double check the entries in TurboTax against the entries on the W-2 to make sure that all of the information has been imported correctly.  Some W-2 forms have multiple pages, so be sure that all entries on additional pages are imported correctly as well.

[user17577058759]

It did not offer to upload from my computer as I thought it was supposed to.  So I ended up entering it manually.  I'm not sure if I did anything wrong or if the system simply didn't work!!