If TurboTax is not letting you complete your W-2 entries, you can try the steps below to see if something else may be affecting it:
- Go out of your program and go back in.
- Clear your cache and cookies.
- Try a different Web Browser.
You can also try:
- Log out of your TurboTax program, close the browser completely and then log back in.
- Temporarily turn off your firewall or anti-virus software that may block the transmission.
- If you are logged in multiple times on different computers, make sure you are only logged in in one place.
- Try using a different browser.
- Make sure you have a stable internet connection.
- Restart your computer in case there is lingering software conflicts.
- Try using an incognito or private window to sign in to bypass any cached issues.
- Make sure you have run all updates if you are using a desktop version of TurboTax. To do this, you can click on "Online" in the black bar across your TurboTax screen and select "Check for Updates".
Also, you may have a temporary server issue. Try again on several occasions if none of these steps help.
Click here to contact Turbo Tax Support for assistance.
Please return to Community if you have any additional information or questions and we would be happy to help.
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