Can't enter my w-2

[Taxes213]

Can't enter my w-2. Says hit snag, return to previous topic to be sure you entered information correctly. All I can enter is EIN then I hit continue and keep getting this message.

[Ebony A]

It shows that you are using the desktop product for Windows; if this is the case, try checking for updates. If the issue persists, reply here and we will further assist.

[Taxes213]

I contacted turbo tax support and they couldn't get it to work either. So we decided it may be the disc so I was sent a download to try it again. I downloaded the new program and had the same issue. I tried several things and what I have found is that it may be the transfer of the 2020 return that is causing the issue.

When I transfer the tax2020 file I cannot enter a W-2. I get the "...hit a snag, go back to previous page and make sure info is entered correctly." Or something like that.

However, when I transfer using the pdf of the 2020 return I am able to add a W-2. However, this transfer does not include my depreciation info for business and rental property, etc. This is the main reason I use the program. Does anyone have any suggestions?

I tried to go back into TT2020 and resaved the return and used that one to transfer and no change. Still unable to enter a W-2.

[Beechjock]

I am using the desktop program.  It imported information from my 2020 return but won't allow me to enter W2 information.  It didn't ask me to import my W2 info, and just skipped over any "Wages and Salaries" details.  Under "Your 2021 Income Summary" I now see a $0 for 2021 income although there is income in the 2020 column.  When I hit the "Update" button, the window goes blank.  "FEDERAL TAXES" is highlighted, as is "Wages & Income" but there is nothing else in the window under the "Wages & Income, Deductions & Credits, Other Tax Situations, Federal Review, Smart Check" line.  If I click "Wages & Income" it takes me to "How do you want to enter your income?"  It doesn't matter if I select "Guide me" or "I'll Explore on my own" as both take me back to the "Your 2021 Income Summary." 

[MoniqueLO_]

Please see this Help Article for instructions on how to update your software. 

After your software has been updated, please see this Help Article for instructions on how to import or enter your W-2. 

@Beechjock
 

[Susan0527]

I am working on a tax return for my son.  I am trying to enter his W2 information.  Each time I ender the Employer ID # the software generates an error message that it hit a snag and asks that I revisit the topic.

I updated the software and rebooted my computer - nothing has worked to solve the issue

[DianeW777]

Take the following steps to see if you have a different experience. It has been successful for a similar situation.

First try clearing any cache and cookies.  This works in many situations because of pieces of data in the background that you though were deleted. Close your TurboTax return and program before clearing the data.

• How to clear your cache

Next, take the following steps for your son's return.

1. Save your tax return.  
2. Close the TurboTax program.
3. Right click on the TurboTax 2021 icon on your computer screen.
4. Click on Run as Administrator
5. Start the TurboTax program and continue your tax return.  
6. Search (upper right) w2 > Click the Jump to ... Link
7. Enter your information.

@Susan0527

[mrivera531]

I have tried several times to enter my W-2 and I get the error message We hit a snag . . .  I have tried updating manually to no effect. I tried closing and restarting the program didn't work. I tried updating from the task bar but didn't work. It said my program is up to date. Please help. If I uninstall the program will I lose my other tax files?

[mrivera531]

I already tried this.

[Taxes213]

I did all the clear cache, log on as admin, etc. The only thing that worked was going to the upper left taskbar (where it says file etc.) and going to forms, I think, and then W-2 and then entering my info into that W-2 form from the taskbar. This then populated my W-2 on the wages and salaries. Pretty disappointed in turbo tax on this significant problem. It is the program, not the computer. I had the same issue with a newly downloaded version and the cd version. Turbo tax support was quick to try and help but this is a problem. Hope this helps, I know it is a frustrating issue.

[DaveF1006]

It depends. Are you using a Turbo Tx program downloaded from a CD bought from a retail location?

@mrivera531

[apachetrl]

can't enter W2 info for the spouse why

[VolvoGirl]

What happens?  Did you select Joint and add your spouse under My Info?  Did you enter a W2 for yourself?  

To add a  W2 just type w2 (small W)  in the search box at the top of your return and click on Jump To the W2

OR  To Add a W2 enter it under

Federal Taxes on the left side

Wages & Income  

Then Wages and Salaries- Click the Start or Update button

Then if you are married you should have 2 buttons...Add w-2 for (taxpayer name) and Add w-2 for (spouse name). Click on the correct button to add a W-2.

[jaimecg24]

I AM HAVING THE SAME ISSUE. AS SOON AS I GET TO THE NEXT SCREEN, I AM UNABLE TO INPUT ANY INFO IN THE BOXES. LIKE MY KEYBOARD DOESN'T WORK.

[CarissaM]

Are you using the desktop or online version> @jaimecg24