Can't enter my w-2

[jaimecg24]

DESKTOP FOR 2021 I JUST DOWNLOADED AND UPDATED AND IM STILL HAVING ISSUES

[jaimecg24]

If I try the auto import of my W2 it gives me an error stating my control box is incorrect. So, I bypassed the auto import and tried to input myself, which is when my keyboard no longer works. As soon as I exit that screen using the back feature everything works again. 

[karen571]

i have downloaded from online and then disc and still not allowing me to type in info

[DawnC]

Instead of trying to import the W-2, you can opt to enter it manually.    To do this:
 

1. From Tax Home, open or continue your return
2. In the search bar, search for W-2
3. Select the Jump to link at the top of the search results
4. At the Let's get your W-2 info screen, select Work on my W-2 and Continue
   • If you land on the Here’s your W-2 info screen, select Add another W-2 (you can delete and/or edit w-2s from this screen also)
5. When asked to enter your employer's EIN, leave this section blank and Continue
6. On the next screen, select Type it in myself and Continue
7. Follow the instructions on the next screens to manually enter your W-2 info

@karen571 

[Melis2228]

I've updated and still can't enter myw-2

[Melis2228]

It still won't allow me.  It freezes at wages

[SForrestLO]

If you are having problems with the program or glitches, please try clearing your cookies and cache. 
How to clear your cache. 

How to delete cookies. 

If this does not work, I recommend trying another browser and checking your internet connection, ensure you are hardwired.
 

If you need additional assistance you can contact an agent. 
@Melis2228

[m3jnpatd]

I am having the same problem with 2022 . I purchased the deluxe download.  I have used Turbo tax for years , never had a problem until now when using this download and using Windows.  In the past always used CD on my mac, but this yr, my mac was no longer supported.  I am able to transfer last years returns ( I prepare my 3 teen children plus our joint return) .  This yr, I  transferred one return for one child and was able to complete return (have not filed yet) and then when I tried to prepare the other two returns for my children I cannot get past the wages. Everything transfers from prior yr, but then when the jobs come up from prior yr, I select the job no longer valid and one job is left. After this it freezes!! Doesn't allow me to update prior yr job with current info or allow me to add additional W2's.  and update does not allow me to update.  I have been screwing around with this for hours !   Ready to give up and bring back for refund and file manually!!!

[DoninGA]

@m3jnpatd Since you are using a Windows based computer, try this -

Save the tax return.  Close the TurboTax program

Right click on the TurboTax icon

Click on Properties

Click on the Compatibility tab

Check the box Run the program as an administrator

Click on Apply and OK

Start the TurboTax program again and see if the problem persists.  If it does try re-starting your computer and then try again.

[tess13]

I have the desktop version of Turbotx. I have trouble shooted the obvious, cleaned cache, updated software, rebooted multiple times & still this program will not let me update my W2 information.  I click update and it takes me to the next screen which is white/blank.  Please someone advise me.

[DoninGA]

@tess13 If you are using the TurboTax desktop editions for Windows, try this procedure -

Save your tax return and then close the TurboTax program

Right click on the TurboTax icon

Click on Properties

Click on the Compatibility tab

Check the box Run this program as an administrator

Click on Apply and then on OK

Start the TurboTax program and then see if the problem persists.

[tess13]

It is Macintosh version of Turbotax Desktop - apologies.  Can you advise on this?  Thank you for your response

[DoninGA]

@tess13 Sorry, I am not familiar with a Mac.  Others in this forum who are familiar with this problem on a Mac may see this thread and post.

You can also contact TurboTax support for assistance.  Support is open from 5am to 5pm Pacific time, Monday thru Friday.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Jorajora 40]

After hit continue I get a blank page. No option to import or manually input W2 

[CatinaT1]

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

Also, make sure you have ran all updates. 

If you are using TurboTax Desktop, check for updates under the Online Tab.