We will need a bit more information to assist you.
Can you please comment and provide the rejection code message you are receiving?
In the meantime, attached is a link with more information on how to correct the most common rejection codes.
Many times, the error might have to do with entering your Adjusted Gross Income (AGI) from 2018. Please see the following for instructions on getting your 2018 Adjusted Gross Income (AGI).
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Is your efile rejecting?
For AGI Reject code 031
When did you file 2018? If it was late in the year try putting in zero for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...
How to correct the AGI
If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
Be sure to attach copies of your W2s and any 1099s that have withholding on them. You have to mail federal and state in separate envelopes because they go to different places. Get a tracking number from the post office when you mail them for proof of filing.
it is a good idea to use a mailing service that will track it like UPS or certified mail. Then you will know the IRS received it.
If you used the wrong AGI, your e-file be rejected. When you get the rejection notice, correct it and re-file.
need help with 2018 adgusted income keep getting rejected
The 2018 AGI is on the 2018 Federal tax return you filed Form 1040 Line 7
To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on View adjusted gross income (AGI)
Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript
If your tax return continues to be rejected with the 2018 AGI then enter a 0 (zero) for the AGI and e-file again.
If this is also rejected then you will have to print and mail the tax return.
See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...