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Level 1

Question

Speak to live agent

Forum|Forum|6 years ago
February 23, 2020
62 replies
2 views

IRS hold

TurboTax Deluxe Online

Anonymous_

Level 15

You can contact Support via the link below during regular business hours.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Jhayes2488

Level 2

Am I speaking to a live agent now

xmasbaby0

Level 15

@Jhayes2488 No. This is the public user forum. You can post questions here and get replies. The replies you get may be from other users or from TurboTax employees, but this is not the "Live" expert help.

If you are paying for online Live or the Live Full Service then you need to contact them to arrange your Live help.

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-full-service-by-turbotax-live/00/27571

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-get-turbotax-live/00/27305

You can arrange for the Live help you are paying the extra fee for with your questions from 5 a.m. to 9 p.m. Pacific time.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

https://ttlc.intuit.com/community/taxes/discussion/how-to-contact-my-full-service-expert/00/1950947

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Critter

Level 15

If the IRS is holding your return up in processing there is nothing Turbotax can do about it or help you with until they send you a letter.

Ronald90

Level 2

I have mistakenly forgot to include the SSA info on my Federal filing. Should I wait until asked about it. I have already seen my checking acct increased by the wrong amount.

xmasbaby0

Level 15

@Ronald90 Did you already e-file? What about your checking account? Did the IRS already send you a refund?

If you already filed and did not include the SSA1099, you will have to amend your tax return. But please explain first.

Vhanlan9192

Level 2

I have a question about this letter I have from the irs it’s been 4-6 weeks and I still haven’t heard anything

DeanM15

Level 10

What does the letter say?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Karjaw

Level 2

Need help filling out 8962 form

DoninGA

Level 15

@Karjaw wrote:

Need help filling out 8962 form

See this TurboTax support FAQ for the Form 8962 and Form 1095-A as requested by the IRS for 2019 - https://ttlc.intuit.com/community/health-care/help/the-irs-is-requesting-form-8962/01/27409

tudyrita

Level 2

Needd help file 2018 taxes

DoninGA

Level 15

@tudyrita wrote:

Needd help file 2018 taxes

To complete and file a 2018 tax return using TurboTax you would need to purchase, download and install on a personal computer one of the 2018 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/

A 2018 tax return can only be printed and mailed, it cannot be e-filed.

barbarafrymire

Level 2

Hello My federal tax return was to be deposited to my checking account around March 18. My bank said to check with turbo tax to verify that my account information is correct. Thank you.

Barbara J Frymire

DoninGA

Level 15

@barbarafrymire wrote:

Hello My federal tax return was to be deposited to my checking account around March 18. My bank said to check with turbo tax to verify that my account information is correct. Thank you.

Barbara J Frymire

How were you informed that the federal tax refund was to be deposited on March 18?

If you were looking at the date on the TurboTax account website that is Only an estimate and not the actual date.

What does the IRS website for the status of your federal tax refund indicate? - https://www.irs.gov/refunds

davistink24

Level 2

He do I speak privately to a live agent?

xmasbaby0

Level 15

@davistink24

Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

https://www.facebook.com/turbotax

jwberns1220

Level 2

I received a email for the state of Kentucky say my tax form was rejected, however my status in turbo tax is pending, Is this normal ??? Is there some way to resubmit it to the state ??