Speak to live agent

[bobbie198]

IRS hold

[Anonymous_]

You can contact Support via the link below during regular business hours.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Critter]

If the IRS is holding your return up in processing there is nothing Turbotax can do about it or help you with until they send you a letter. 

[Vhanlan9192]

I have a question about this letter I have from the irs it’s been 4-6 weeks and I still haven’t heard anything

[DeanM15]

What does the letter say?

[Karjaw]

Need help filling out 8962 form

[DoninGA]

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@Karjaw wrote:

Need help filling out 8962 form

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See this TurboTax support FAQ for the Form 8962 and Form 1095-A as requested by the IRS for 2019 - https://ttlc.intuit.com/community/health-care/help/the-irs-is-requesting-form-8962/01/27409

[tudyrita]

Needd help file 2018 taxes

[DoninGA]

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@tudyrita wrote:

Needd help file 2018 taxes

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To complete and file a 2018 tax return using TurboTax you would need to purchase, download and install on a personal computer one of the 2018 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/

A 2018 tax return can only be printed and mailed, it cannot be e-filed.

[barbarafrymire]

Hello My federal tax return was to be deposited to my checking account around March 18. My bank said to check with turbo tax to verify that my account information is correct. Thank you.

Barbara J Frymire

[DoninGA]

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@barbarafrymire wrote:

Hello My federal tax return was to be deposited to my checking account around March 18. My bank said to check with turbo tax to verify that my account information is correct. Thank you.

Barbara J Frymire

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How were you informed that the federal tax refund was to be deposited on March 18?

If you were looking at the date on the TurboTax account website that is Only an estimate and not the actual date.

What does the IRS website for the status of your federal tax refund indicate? - https://www.irs.gov/refunds

[davistink24]

He do I speak privately to a live agent?

[xmasbaby0]

@davistink24

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[Critter]

@davistink24 

Once your return has been successfully efiled then TT can no longer help you with your refund.  In your other post you were told how to reach the IRS.  

Once your return has been accepted (received) by the government, they take over the refund status update duties, since they hold the purse strings. The status in TurboTax will remain as "accepted."

Check the IRS Where's My Refund site for the latest word on your federal tax refund, and your state government's refund lookup service for your state’s status.

Does this IRS "Where's My Refund" tool say your funds have actually been sent?
http://www.irs.gov/Refunds

IF SO >>>

Were you having the refund direct deposited to your bank account directly ?

If the IRS has actually sent the funds, the IRS FAQ page says to allow "up to 5 days" due to variations in bank processing procedures and times.

If so did you enter the correct routing & account number for an ACH transfer ?  Here is how you can see your deposit information:

Your direct deposit information will be at the bottom of your Form 1040.

To view your 1040 after filing, Sign into TurboTax > Taxes > Tax Timeline > Some other things you can do > Download/print (.pdf). 

Please see the following FAQ article below if you entered in the wrong bank account information.

https://ttlc.intuit.com/questions/1901677

Did you have the TT fees withheld from the federal refund and are getting the refund on the Turbo Tax Debit card?

If so the refund needs to go from the IRS to the third party bank to the card.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

Check at Turbo Tax Visa :  If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

Did you have the TT fees withheld from the federal refund  and then the balance sent to your bank account or debit card ?

If so the refund needs to go from the IRS to the third party bank to your bank account.  This process can take up to 3 business days or more.

Check the IRS :  https://www.irs.gov/Refunds

Check  SBTPG:  by logging into their website at:  https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at:  https://cisc.sbtpg.com/contact.aspx

[jwberns1220]

I received a email for the state of Kentucky say my tax form was rejected,  however my status in turbo tax is pending, Is this normal ??? Is there some way to resubmit it to the state ??