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Tax Year Prior to 2020: I want to talk to a HUMAN

on 4/4/2021 I used turbotax deluxe, that I purchased and did my taxes and printed up final return.  I have not received my refund and when I call numbers I get nowhere.  Now turbotax is telling me I have not filed or printed my return, yet I can go in and view the return I printed, and it is not letting me back into the program now.

what can I do

Tax Year Prior to 2020: I want to talk to a HUMAN


@frankbmartin wrote:

on 4/4/2021 I used turbotax deluxe, that I purchased and did my taxes and printed up final return.  I have not received my refund and when I call numbers I get nowhere.  Now turbotax is telling me I have not filed or printed my return, yet I can go in and view the return I printed, and it is not letting me back into the program now.

what can I do


More explanation is needed to clarify all that.   Please provide the following info:

 

"I used turbotax deluxe, that I purchased and did my taxes and printed up final return."

 

Please explain exactly what version of Deluxe you purchased and used.   Did you buy desktop TurboTax Deluxe software (CD/download) and installed it on your computer, or did you use Online Deluxe (web version) prepared through a browser?    If you used desktop software, is it the version for Windows or Mac?

 

How did you choose to file the return?   Did you choose to efile it, or did you choose to print, sign, and mail a paper copy of the return to the IRS?   If you chose to file your return by printing, signing, and mailing, did you physically mail it?   TurboTax does not mail it for you.

 

"Now turbotax is telling me I have not filed or printed my return, yet I can go in and view the return I printed, and it is not letting me back into the program now."

 

Where exactly are you seeing that message?   Did you prepare the return in Online TurboTax, and are you referring to something displayed in your Online TurboTax account?  If so, when you log in and go to the Tax Home, what is the status shown for your tax return?  

 

We can tell you more when you respond to my questions above, but so far I don't understand your full situation until you explain the things I mentioned.

Tax Year Prior to 2020: I want to talk to a HUMAN

Why cant I talk to a human or schedule a call back? This is so difficult really leaning toward not issuing Turbo tax again.

Tax Year Prior to 2020: I want to talk to a HUMAN

Can I speak with a human please I called five times and can’t get to a human to many loops and pulls for nothing

Tax Year Prior to 2020: I want to talk to a HUMAN


@Jamesgandy86 wrote:

Can I speak with a human please I called five times and can’t get to a human to many loops and pulls for nothing


Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Tax Year Prior to 2020: I want to talk to a HUMAN


@Jamesgandy86 wrote:

Why cant I talk to a human or schedule a call back? This is so difficult really leaning toward not issuing Turbo tax again.


Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

bills2020
New Member

Tax Year Prior to 2020: I want to talk to a HUMAN

TurboTax Delux  filed & accepted april. No debits made to my accounts. Check back & found return not filed.

Three attempts to resubmit wouldn't take visa account number for fed filing. NEED PHONE HELP

What's your telephone number?

bills2020
New Member

Tax Year Prior to 2020: I want to talk to a HUMAN

Need to talk. [email address removed]  and [phone number removed]

Tax Year Prior to 2020: I want to talk to a HUMAN


@bills2020  wrote:

Need to talk. [email address removed]  and [phone number removed]

 

TurboTax Delux  filed & accepted april. No debits made to my accounts. Check back & found return not filed.

Three attempts to resubmit wouldn't take visa account number for fed filing. NEED PHONE HELP

What's your telephone number?


EDITED For Clarity  6/01/2021 at 3:18 PM Pacific

 

I don't understand what you mean by "filed and accepted in April" and then you said you later discovered "return not filed."  Those are contradictory terms.   If an efile was indeed accepted, that means the IRS received the return and agreed to begin processing it, so it's not clear what made you think it was accepted initially and what leads you to think now it has not been filed.  i.e., without more explanation we can't tell which one is correct.  Are you using desktop Deluxe (CD/download) or Online TurboTax?

 

This is a user community forum, so  I'll tell you how to phone TurboTax Support below, and they should be able to sort things out and assist you.

 

Also be aware this is a public Internet forum.  For your privacy and security, please do not post personal info in the public forum.   TurboTax Support will not contact you from the forum, but no telling who else could try to do so.

 

Since you are using a paid edition (PLUS or higher), you have phone support.

Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

 

You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact

LeJRE64C
Returning Member

Tax Year Prior to 2020: I want to talk to a HUMAN

Turbo Tax sent me a message back on 4/7 that IRS accepted my tax return and it is now 8 weeks and no refund. I was told since the return was on line the expected date was to be around 4/28/21. Every day I check on the progress and the only answer I get is " STILL PROCESSING ". I am also a human, but I would think my answer would be more than STILL PROCESSING after 8 weeks ??

Tax Year Prior to 2020: I want to talk to a HUMAN

@LeJRE64C

https://www.msn.com/en-us/money/personalfinance/where-is-my-damn-irs-tax-refund-new-answers-emerge-a...

 

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS.   Many refunds are taking longer during the pandemic.  The IRS is backlogged —-they are still trying to process millions of 2019 returns; they received millions of e-filed on the day they opened for 2020 returns, and now they are burdened with sending out another round of stimulus checks.   

 

 

Some delays are resulting from incorrect amounts that folks entered for stimulus checks they received.   Many people have been confused by the recovery rebate credit and completed it incorrectly.  The IRS may delay your refund while they cross-check to see what you received.  Some refunds are delayed because of the tax law changes that went into effect recently.   If your return has unemployment or the premium tax credit on it, that may be delaying it.

 

 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

 

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 34of your 2020 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

 

 

 

 

 

 

From this IRS website - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

 

As of May 15, 2021, we had 300,000 individual tax returns received prior to 2021 in the processing pipeline. Including current year returns, as of May 15, 2021, we had 16.4 million unprocessed individual returns in the pipeline. Unprocessed returns include those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
sburghard
Returning Member

Tax Year Prior to 2020: I want to talk to a HUMAN

WHT is the tax I paid on my unemployment not showing up in my Toal tax paid?

 

Tax Year Prior to 2020: I want to talk to a HUMAN

@sburghard Look at your Form 1040 and Schedule 1-----lines 7 and 8 show the unemployment received and the $10,200 that is not being taxed.

 

PREVIEW 1040

 

https://ttlc.intuit.com/questions/1901539-how-do-i-preview-my-turbotax-online-return-before-filing

Click on Tax Tools on the left side of the screen. Click on Tools. Click on View Tax Summary. Click on Preview my 1040 on the left side of the screen.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Tax Year Prior to 2020: I want to talk to a HUMAN


@sburghard wrote:

WHT is the tax I paid on my unemployment not showing up in my Toal tax paid?

 


Did you enter the taxes paid?

If you entered the taxes paid on the unemployment compensation as shown on the 1099-G it would have been entered on your Form 1040 Line 25b

 

 

sburghard
Returning Member

Tax Year Prior to 2020: I want to talk to a HUMAN

I have already paid taxes on it

 

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