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Pricing

Level 2

Question

TurboTax Not Working

Forum|Forum|5 years ago
July 12, 2020
23 replies
0 views

Anybody else unable to move forward in turbotax? I just get a spinning blue wheel. Been impossible to use for several days. Very slow progress.

Vera29Author

Level 2

Ugh. Turbotax is the worst

DawnC

Level 15

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5:00 AM to 9:00 PM PT through July 19 and will be open until midnight PT on July 15.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

HeatherPLO

Level 14

I am not having any delays in any other areas of the program. I've entered all itemized deductions, and regular W-2 information with no problem.

Try this and see if this clears the issue for you. Please log completely out of TurboTax. Then, in your browser, please clear your cache and delete your cookies. After this, close completely out of the browser. Re-open everything including logging back into TurboTax. Also, you can try completing your return in a different browser as well.

For further instructions on how to clear cache and delete cookies, please see the links below:

Clear Cache

Delete Cookies

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AJpoc

Level 2

When i click review i'm only getting a spinning wheel

ynot14

Level 2

Turbo Tax is an absolute mess. I've been unable to file my taxes and will not have to redo my taxes AGAIN using another software package. TurboTax used to be great program. Not anymore.

Lawrence Wyatt

Level 2

Can not enter state tax amount for deduction

jaimeq813

Level 2

I am using the TurboTax Premier downloaded program. I can not advance past the beginning of the state returns screen. When I push the blue "Start" button to begin my California return, a window pops up allowing me to update the software. When I perform that function, the updater window tells me its completed and brings me back to the same window. No advancement, just a continuous loop

jaimeq813

Level 2

I reinstalled the program, which didn't help. So, I transferred the uncompleted tax file to another computer and installed the program there. The state download worked on the new computer and I was able to complete and file my taxes. I've completed two years of taxes on my first computer, so it was weird that the program did not work this time.

tponce99

Level 2

Why won't it let me go to file my state, but federal worked?

DawnC

Level 15

Click on State on the left side menu to complete your state return. You can't e-file it until your federal return has been accepted if you did not file them together. @tponce99

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puhnner

Level 2

Loads and loads of problems - along with the same as yours - 'the spinning blue wheel'. The only resolution was to open a new account.

Along with that, Turbo Tax:

Will not take my password even though I reset it
I paid for yearly update of Federal & State- cannot access my account
I had to create a new account and repay for Federal & State
I admit, that I did my taxes on the 14th and should have started earlier, therefore, may have been able to resolve the problem
Seems like less service for more money - most likely I will look around next year before using Turbo Tax again - pity though, I have used TurboTax for many years.

Frielsm

Level 2

I am not able to log in keeps saying it hit a snag. Trying to file taxes

blindsey0823

Level 2

I am having the same problem all these other folks are having. I have scheduled time to do my tax return and now can't do anything because the "Turbotax Home and Business I bought won't work. If I could get a phone number for Turbotax I would really like to talk to someone from there and get this done!