Rejection error: IND-031-04 (AGI or PIN)

Forum|Forum|6 years ago
March 28, 2020
1 reply
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Hi,

Would anyone please be so kind to help me... In advance I would like to say that I do not have any documentation at all, particularly not Transcript so checking will NOT work, neither applying for it online. I already tried to apply online for Transcript but it didn't work. Also requesting it via mail is not possible either: it would take too long. So since there is no Transcript, W2, Paystub or whatever tax related document I could use and since contacting an employer is not on option either (I tried that too!), I have to ask here for assistance on the following problem:

I somehow managed to finalize return process and then the status was pending. After that I got error message saying:

"IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records."

Since I said there is no available tax related documentation to review, I had to crete new PIN. I was able to do that just fine but according to the error message, something is wrong with AGI. Firstly I thought that entered annual wages or/and paid amount of federal tax is incorrect. However, when I click the button similar to "Revisit" I get the following message which seems to be completely against my understanding:

"Let's try entering your 2018 AGI again. The IRS has already rejected this number: $0"

But as far as I remember (although I wish I could double check if I knew how), I didn't enter $0 anywhere. I for sure won't be able to enter exact number: exact to the last cent. This is impossible and I hope this is not required. Having said that, at least getting the correct range (but how close?) should be accepted.

Then on this same Revisit webpage is empty field where should I type in the value. Above the field says "2018 adjusted gross income (AGI)" which tells me that I need to define 2018 agi but I don't see any logical relation between this and $0 from my previous quoted text in this message. So since there is no old tax documentation (transcript w2 etc.) and no option of doing it by mail or calling employer, I'm wondering how could I calculate that value? I entered monthly salary multiplied with 12 (for 12 months) but of course it's impossible to enter exact number to the last cent or last dollar.

It may be worth to repeat that I'm around 90% sure that I didn't enter $0 anywhere.

Would anyone please be so kind to tell me mathematic or statistics (tables, charts whatever) equations and analysis how do I calculate this? Should I just enter 0? But message is saying they (or automated system) rejected it. I wish I could get Transcript but it doesn't let me. Mailing will not work for me, I had to say this again.

I already tried to check this: https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/00/25947

Thank you in advance.

DeanM15

Level 10

If you do not have access to your 2018 tax return, and you are unable to get a transcript from the IRS, you will need to print and mail in your return.

The IRS requires that your Adjusted Gross Income (AGI) from your tax return from the previous year be included with any tax return e-filed this year.

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Susanne123Author

Level 2

Can't request it by mail. I already tried it.

I also tried online Transcript. In rare cases I could get full account number of any of accounts (amex card number is NOT accepted!) although the work is by far harder because on credit report are usually last four digits encrypted. However, no chance to get my phone numbers to the public phone book with my name on it which is what they, due to the bug on Online Transcript website, require. Impossible to receive text message. It will never happen.

DoninGA

Level 15

@JohnB5677

Thank you for your reply but I will try to repeat once again and to be more understandable, since previously I may have not used my words correctly, I will use bold and underlined text this time:

I am looking to get correct AGI (2018) value either ONLINE (excluding online transcript) or directly over the PHONE (value to be told over the phone).

Hopefully this time I asked my question appropriately. If anyone can please help, I would appreciate it a lot.

@Susanne123 wrote:

@JohnB5677

Thank you for your reply but I will try to repeat once again and to be more understandable, since previously I may have not used my words correctly, I will use bold and underlined text this time:

I am looking to get correct AGI (2018) value either ONLINE (excluding online transcript) or directly over the PHONE (value to be told over the phone).

Hopefully this time I asked my question appropriately. If anyone can please help, I would appreciate it a lot.

You either look at your 2018 tax return for the 2018 AGI or you access your 2018 TurboTax online tax return for the AGI or you get a transcript of your federal tax return from the IRS for the AGI, that is it.

The 2018 AGI is on the 2018 Federal tax return you filed Form 1040 Line 7

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on View adjusted gross income (AGI)

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

If you did not file a 2018 federal tax return or the 2018 federal tax return was filed late in 2019 or early in 2020, the enter a 0 (zero) for the 2018 AGI.

If this is rejected then you will have to print and mail the tax return.

See this TurboTax support FAQ for printing a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...