Overcharging by TurboTax

Forum|Forum|5 years ago
March 19, 2021
3 replies
0 views

Why am I getting charged $25 for state tax? I thought this was included w/software I bought? Also, why is my state return refund having $21 dollars subtracted?

xmasbaby0

Level 15

Is this what you are asking about?

E-filing fee in desktop software

Did you purchase desktop software with state software included? They sell Deluxe both with and without state software--so you have to be careful which one you choose. And even if it does have the state software download included, that is for preparing the state. There is an extra fee to e-file the state. You can avoid the state e-file fee if you print and mail the state instead of e-filing it.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

SweetieJean

Alumni - Champ

Your state will be sending you a letter about the $21 refund adjustment. They do not notify TT. Could you have made a data entry error?

S sacks

Level 2

You overcharged my debit card 150$

I would appreciate refund

SteamTrain

Level 15

@S sacks

This is a public "Users" Forum,....not Customer Support.

You get a phone number in the FAQ below...and indicate you have a "Billing Issue" do not use the term "refund" until you get an agent on the phone....but that will be up to them to decide:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

Rushvanhook

Level 2

I efiled tonite and was overcharged for the filing. You offer three options and I selected the second. When I filed, you charged me for all three options. Please remove the extra charge ASAP ($44.00)

[Removed]

xmasbaby0

Level 15

@Rushvanhook

This is a public web site that can be seen by anyone—including scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax. Please remove the personal information you posted here ASAP by returning to your post and clicking the three little blue dots on the upper right to edit your post.

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number