The fee for CA state filing was $20.00 with a rebate of $10.00 for purchasing thereby my cost would be &10.00. I requested help since I was having difficulty with the site taking my credit card. The person helping me took my card # & charged it for $20.00 & then disconnected the call without finishing the process. I called back & got a different person who assured me that the card would not be charged since the transaction wasn't completed. She then completed the transaction & charged the card the $10. fee. My bank statement shows a $20.00 & a $10.00 fee. I cannot get anyone at Turbo tax to tell me how to get the $20.00 overcharge reversed. I have contacted my bank to dispute it. The customer service here is terrible & dealing with the automated phone service is pure torture.
