You'll need to sign in or create an account to connect with an expert.
Are you using the TurboTax CD/Download version?
If so, this may help.
Error 190 when opening file in TurboTax CD/Download
Are you using the TurboTax CD/Download version?
If so, this may help.
Error 190 when opening file in TurboTax CD/Download
If your .tax2019 File has any state returns in it you need to first download the state program.
After you get the program installed the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW TAX RETURN)
Then go to FILE -Open and find your return.
See error 190
Here is a link about State looping
I've dealt with another Turbo Tax Expert who had me save my federal and MA tax forms so I could mail them in. My wife and I can sign the federal return but the MA state return does not have a signature page. Can someone look at my returns and figure out how I can file both electronically? MA was included in my Deluxe version and I paid to submit same but that's when the 190 error code started coming up. I have since paid to download state again (in accordance with the posted "fix") but that doesn't work and I can't get beyond the 190 error code. Please help if you think you can!
Are you trying to e-file from TurboTax Online? If you have not mailed the return, you can change from File by Mail to E-file and then you should be able to e-file both federal and state. You can't e-file the state return unless you also e-file the federal return.
If you printed your taxes to mail them in and went all the way through the File section, when you sign in to TurboTax Online, the Way to go! You filed your 2019 taxes you won't see a way to change to e-filing. As long as you haven't already mailed your 2019 paper return, you can switch to the e-filing method (through October 15, 2020). However, some states now require e-filing, which means the federal and state must be e-filed together.
If you already mailed your return, don't e-file. This can cause problems with the government, including refund delays.
The fix which suggests opening a new return, selecting the state tab, and downloading your one free state return, does not work. I am still being asked to purchase my only state.
What version did you buy? Basic does not have a free state. And if you bought Deluxe in a store it comes 2 ways. Deluxe with a free state program download and Deluxe without state for states that dont have an income tax. The package or invoice should say Fed+Efile+State.
I bought it from Staples and it is the Deluxe with the one free state return. I already used it successfully and created my Federal and one state return. I have not yet filed because I wanted to review my printed copies first. Now every time I reopen my federal return and go to my state return I get the Error 190 and am asked to purchase my state return.
That is very weird. Never heard of it doing that. First let's make sure your program is updated.
How to update
https://ttlc.intuit.com/community/installing/help/how-do-i-update-turbotax-cd-download/00/26038
Troubleshooting update issues on Windows
If your program says it's up to date or you can't update it then do the Manual Update. This has also fixed the State forms not available problem for some users.
Are you sure your tax return doesn't have any other states on it? Here is the FAQ for error 190 but it doesn't say much
If nothing helps you will have to call in.
Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
I have an account. did my taxes last year. Inserted cd. Downloaded All In want to do is enter code and start taxes
Per @CassLO
Return to the install screen and enter the code to continue.You can copy/paste the code into the entry fields.
You can also find additional information and download help in the links below:
Activating TurboTax CD/Download software
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
simon9007-yahoo-
New Member
Daddygaga
Level 1
jacimmoore11
New Member
msv1
New Member
ronaldspencesr
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.