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Intuit

Troubleshoot TurboTax for Windows updating issues

If your wireless connection is interrupted or isn't working, you won't be able to update TurboTax for Windows. As a result, we recommend using a wired, broadband connection with your TurboTax CD/Download software.

  1. If you're having problems updating TurboTax while using a wireless connection, open a new Internet browser session and visit sites that you haven't visited for a while.
  2. If you can't access other sites, try restarting your wireless router.
  3. If you're still having problems, turn off your computer, your router, and your modem, in that order. Wait a minute or two and turn on your modem. Wait another minute and turn on your router, followed by your computer.

If updates appear to freeze or stop at 0% or 100%, don't end the download process, even if the Task Manager says TurboTax is Not Responding. Wait up to 15 minutes (or several hours if you're using a dial-up connection) before doing anything.

If the Updater closes prematurely while you're checking for updates (usually with an error message or number), run the disk cleanup tool to delete unnecessary files and empty the Recycle Bin.  Then select Check for Updates in TurboTax to resume the update process where it left off.

Still can't update?

You can download and install a manual update.

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