live chat

[xmasbaby0]

What are you trying to do?   And are you using one of the Live online software versions---or CD/download?   "Chatting" is only featured as part of the online Live software.  

https://ttlc.intuit.com/community/tax-topics/help/learn-about-turbotax-live-s-chat-feature/01/981746...

You can also post questions here in the user forum.

[bethellen04]

I only need to file and pay. . . I already paid for your service. . . how do I get my taxes back and pay them? This is not a user friendly site and I'm very frustrated. I would like a live chat so I can get this done, thanks

[HollyP]

@bethellen04 Follow the instructions here: How do I get TurboTax Live? for a live chat.

Or, pick your product in this article, What is the TurboTax phone number?, for the phone number.

*Please expect high call volume during due to the filing deadline. 

[Ajo508]

I need to speak with a representative.  Because I was charged, but didn't complete my taxes with you guys.  I need a refund 

[DoninGA]

---

@Ajo508 wrote:

I need to speak with a representative.  Because I was charged, but didn't complete my taxes with you guys.  I need a refund 

---

You will need to contact TurboTax support.  Use the key words Billing Issues

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Swift201819]

I entered info wrong during 2020 filing by accident put 96$ instead of 896$ can you fix please

[xmasbaby0]

@Swift201819 No.   No one has access to your tax return or to your account.   No one can fix your mistake(s) for you.   If you already e-filed the return with incorrect information then you have to wait for the IRS to fully process your return and then YOU have to prepare and file an amended return to fix your mistake.

Did you e-file?   Was the return accepted?

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

[eharriscarter]

Hello

[DoninGA]

---

@eharriscarter wrote:

Hello

---

Do you have a question?

[xmasbaby0]

@DoninGA 

User   @eharriscarter posted to another thread.

https://ttlc.intuit.com/community/taxes/discussion/re-i-want-to-talk-to-a-human/01/2349201#M839286

[DoninGA]

Thank you....

[mrpsantos]

I am trying to pull up my 2018 returns. It shows that I have a different login name.  In which they want to verify that a account with my old number.  How can I change my number so they can verify my old account'

[mrpsantos]

i have another login for 2018 cant login cause i have a different phone number. How do i get my 2018 returns

[xmasbaby0]

@mrpsantos 

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online